church28j

Q: Air printer

SInce installing new update on my iPad it can no longer find the air printer

iPad 2, iOS 8.2

Posted on Mar 18, 2015 12:48 PM

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Q: Air printer

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  • by norm123,

    norm123 norm123 Mar 21, 2015 7:58 AM in response to church28j
    Community Specialists
    Mar 21, 2015 7:58 AM in response to church28j

    Hey church28j,

     

    To get your iPad to see your AirPrint capable printer on your iPad, take a look at the troubleshooting below. Let me know if you get it back up or if you need further assistance. 

     

    About AirPrint

    https://support.apple.com/en-us/HT201311

     

    If you're unable to print

    Check these things if you are unable to print, or if you see the message "No AirPrint Printers Found."

     

    1. Make sure your printer has paper, and enough ink or toner installed.
    2. Make sure your printer is connected to the same network as your Mac or iOS device.
    3. Make sure your printer has power and is turned on. Try turning your printer off and then back on again to see if it resolves the issue.
    4. Check to see if your printer has any error lights or indicators. Check the documentation that came with your printer to clear any errors displayed.
    5. Check with your printer's manufacturer to see if any firmware updates are available for your printer. Check your printer's documentation or contact the printer vendor for more information. A firmware update may be available, even if you just bought your printer.

     

    Take care,

    -Norm G.

  • by JimHdk,

    JimHdk JimHdk Mar 21, 2015 8:19 AM in response to church28j
    Level 7 (28,565 points)
    iPad
    Mar 21, 2015 8:19 AM in response to church28j

    Troubleshooting:

     

    Turn Off iPad, WiFi router (remove from power), and Printer (remove from power).

     

    Turn on WiFi router

    Wait 30 seconds

    Turn on printer

    Wait 30 seconds

    Turn on iPad

    Try to print.

     

    If you need more help then what model printer do you have?