iPad Air is disabled...did recovery steps...keeps asking me to enter passcode...but I can't

Were you able to try this?

Find My iPhone

If you enabled Find My iPhone through iCloud, you can use it to erase your device.

1. Go to icloud.com/#find.
2. If prompted, sign in with your iCloud Apple ID.
3. Click All Devices at the top of your browser window.
4. Select the device you want to erase.
5. Click "Erase [device]" to erase your device and its passcode.
6. Use the Setup Assistant on your device to restore the most recent backup.

Go back to the support document that you linked here from and use the path for Recovery Mode.

Recovery mode

If you've never synced your device with iTunes, or haven't set up Find My iPhone, you'll need to put your device in recovery mode. Then you'll restore your device as new or from a backup.

This will erase the device and its passcode.

1. Disconnect all cables from your device.
2. Hold down the Sleep/Wake button, then "slide to power off" to turn off your device.
3. Press and hold the Home button and plug the device into your computer. If your device doesn't turn on automatically, turn it on. Don't release the Home button.
4. Continue holding the Home button until you see the Connect to iTunes screen.

5. If iTunes doesn't open automatically, open it. iTunes will alert you that it has detected a device in recovery mode.

6. Click OK. Then restore the device.

If your device doesn't go into recovery mode, try steps 1–4 again.

Hi! I have the same concern... like you, I am being prompted to enter the pass code in the middle of recovery mode - i have done it several times but then get the same message "iPad is disabled, connect to iTunes" and I am getting frustrated. What to do?

If iTunes is not prompting that it finds an iPad in recovery mode, then you are not getting it into recovery mode and you have to try again.

If the home button is not functioning, there is an option for assistive touch, but that will not work for placing the device into recovery mode, DFU, or doing a reset. You would need to make an appointment at the Genius Bar to have the hardware checked and replaced.

I am having the same problem. Every time I try the recovery mode, I get the same message and a request for a passcode. I have tried the recovery about 20 times on 2 different computers. I took the Ipad to local Apple place and they told me they would have done the same thing I did and told me to come to blog for help. I also tried to disable the ipad from the cloud, but the ipad is offline. Any ideas or is this a glitch in the software

I just went to icloud.com, logged in, clicked on find my phone or ipad clicked on the device and clicked on erase device and then I followed the directions for recovery mode and it worked

I am having this problem too. I've been through the steps a million times and am getting the same results as venus123678. Help

why can't we just rest our password with our apple Id . I am sooooo frustrated. Can't believe Apple support won't fix this .

I tried Icloud method. it didn't work either.

Follow the information in the post just above yours from user clp316.

I have tried all the methods . None will work for me. My Icloud account now says device is waiting to be erased , since yesterday at 4pm. how is my IPad ever going to erase, when it needs to be connected to the internet to do so, and I can"t connect to the internet unless I can open my Ipad ? When I try the Itunes method Itunes tells me it can't recognize my device because it is locked out and I need to enter my password. The problem is I do not remember my password, and the screen is not showing the log in page, it just shows the "Ipad is disabled and under that connect to ITunes. I can read the directions on the support page. The problem is not one of the 3 methods listed will work. Frustrating to say the least.

Why won't the iPad connect to the Internet? Why do you say that Apple support won't fix it? Did you make an appointment at the Genius Bar for assistance?