Does anyone know why my 5c has black and white vertical lines on the screen, it hasn't been dropped or got wet either

hi does anyone know why these lines have appeared on my 5c it hasn't been dropped or got wet , the lines appeared when sending a text and is now the only thing you can see on the screen , the phone still rings and I can answer it ( by guessing where to swipe to accept ) , the phone is actually only 4 months old , thank you for your help User uploaded file

Posted on Mar 18, 2015 2:01 PM

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1 reply

Mar 21, 2015 8:52 AM in response to staceyfrombolton

Hi staceyfrombolton,


To help resolve this issue where your iPhone is only displaying vertical lines, please follow the troubleshooting below.


If you see lines, missing sections, discoloration, or poor image quality

  1. Try to restart your device. If you can't restart, reset your device.
  2. If restarting or resetting doesn’t fix the issue, restore your device.
  3. If you still see the issue after you restore, contact Apple Support.


Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support


Have a good one,

Alex H.

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Does anyone know why my 5c has black and white vertical lines on the screen, it hasn't been dropped or got wet either

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