An unknown excel file has appeared on my desktop. It cannot be deleted and I cannot get any information about it.
Is this malware? How can I get rid of it?
Mac Pro, Mac OS X (10.7.5)
Hello DerLehr,
Thank you for using Apple Support Communities.
I see you have an Excel file that you are unable to delete. Here is a basic article describing how to delete files. I would take a look at this first and if you are still unable to delete the file, maybe you can reply back and we can try for a more specific answer.
OS X Yosemite: Delete files and folders
Cheers,
Jeff D.
Hello Jeff,
Thanks very much for your reply. I looked over the article you mentioned, but I have tried all of these methods, but only get the response "The item “29394D00” can’t be moved to the Trash because it can’t be deleted." Similarly, I cannot Get Info on the file. This is why I'm so concerned, it just appeared on my desktop, but I cannot touch it, or open it or delete it...
If you have any more tricks up your sleeve, I'd love to hear about them...
Derek
Hi Derek,
Here is another article that may help you delete this file. It offers several options to delete problematic files.
You can't empty the Trash or move a file to the Trash - Apple Support
Regards,
Jeff D.
an unknown excel file has appeared on my desktop. It cannot be deleted and I cannot get any information about it. Is this malware? How can I get rid of it?
