Can't sign in to iTunes store

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Level 1

8 points

Can't sign in to iTunes store

Hi!

For the last couple of days I haven't been able to connect to iTunes Store. Even though my Apple ID and my password are correct (I signed in here, didn't I?) a message appears that that says:

"We could not complete your iTunes Store request. An unknown error occurred (-50). there was a error in iTunes Store. Please try again later".

I've seen posts like mine, but they are 2 or 3 years old and iTunes has evolved since then.

Can somebody help me with this issue?

Thanks

iPod classic, Windows 7

Posted on Mar 18, 2015 10:59 PM

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Answer 1

norm123

Community Specialist

Mar 21, 2015 2:26 PM in response to Negravera

Hi Negravera,

For error 50 in the iTunes Store, take a look at the articles below. It will have you look at any security software to make sure that iTunes is not blocked to access the internet. You also try to access the websites listed to check against as well.

iTunes Store: "Error (-50)" when downloading purchased content

https://support.apple.com/en-us/HT203200

Can't connect to the iTunes Store

https://support.apple.com/en-us/HT201400

Take it easy,

-Norm G.

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