krissilver92
Level 1 (0 points)

Q: ipod disconnects constantly

So I have an ipod classic 80gb and when I got it I connected it to itunes and synced all my music with absolutely no problem. A few weeks after that I was able to do it again with still no bother. Ever since then however plugging the ipod into my laptop causes it to connect and then immediately disconnect over and over again until I give up and just take it out. The music on the ipod and itunes still works just fine and the laptops usb ports are fine and the ipod can connect to my other computer. It's the same wire I used initially but I've tried others to no avail. I have read novels worth of answers to the same question and tried everything from manually uninstalling and reinstalling drivers to completely factory resetting my computer and starting from scratch. Disk mode is yielding the same results too. Absolutely nothing works. I'm hoping that there's something I'm missing out on here and would appreciate any help with the matter at all.

iPod classic, Windows 8

Posted on Mar 19, 2015 6:46 AM

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krissilver92

Q: ipod disconnects constantly

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  • by jason269,

    jason269 jason269 Mar 22, 2015 6:51 AM in response to krissilver92
    Community Specialists
    Mar 22, 2015 6:51 AM in response to krissilver92

    Hello, krissilver92.  

     

    Thank you for visiting Apple Support Communities.  

     

    I understand that your iPod classic disconnects from your computer repeatedly.  I see you have tried troubleshooting this issue, but I am unsure what exact steps you have already tried.  Here is an article that may provide some additional troubleshooting solutions.  

     

    iTunes: Resolve USB-related alerts

     

    Cheers, 

     

    Jason H.  

  • by krissilver92,

    krissilver92 krissilver92 Mar 23, 2015 6:36 AM in response to jason269
    Level 1 (0 points)
    Mar 23, 2015 6:36 AM in response to jason269

    Ok so I've tried;

     

    Using different wires

    Removing and re-adding all music from itunes

    uninstalling and reinstalling itunes

    stopping the ipod from syncing automatically

    disabling/resetting/reinstalling the drivers

    resetting the ipod

    using disk mode

    trying other usb ports

    increasing power to usb ports

    updating software on the iPod itself

     

    and a lot of other stuff that I can't remembr, it's been about a moh of constant trying now.

  • by jason269,

    jason269 jason269 Mar 23, 2015 7:40 AM in response to krissilver92
    Community Specialists
    Mar 23, 2015 7:40 AM in response to krissilver92

    krissilver92, 

     

    Thank you for providing the troubleshooting steps that you have processed.  I think the best option would be to reach out to us via the link below to further assist you with this.  

     

    Contact Apple for support and service

     

    -Jason H.