Cannot Quit iTunes

Question

Zurie Author

Level 1

5 points

Cannot Quit iTunes

Model Name: MacBook Pro

Model Identifier: MacBookPro10,1

Processor Name: Intel Core i7

Processor Speed: 2.7 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 8 MB

Memory: 16 GB

Boot ROM Version: MBP101.00EE.B07

Yosemite 10.10.3

When I open iTunes, i immediately quit iTunes, it never quits, becomes unresponsive.

I can also open iTunes, not quit it, and just play a song, but after the song or shortly after opening I get the same results.

I can open a new fresh library, same results.

I have deleted my preferences, removed my library, tried all sorts of tips and solutions from the forum, but none work. I am pretty sure one of the frameworks is bad or missing or corrupted?¿? If i open iTunes this is what my console log spits out.

3/19/15 9:54:49.676 AM iTunes[80178]: AMDeviceWakeupOperationCreateWithToken failed

3/19/15 9:54:50.317 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.BKAgentService.80184) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/PrivateFrameworks/BookKit.framework/Versions/A/XPCServices/com. apple.BKAgentService.xpc

3/19/15 9:54:50.318 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.BKAgentService.80184) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/PrivateFrameworks/BookKit.framework/Versions/A/XPCServices/com. apple.BKAgentService.xpc

3/19/15 9:54:50.972 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.80185) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

3/19/15 9:54:50.973 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.80185) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

3/19/15 9:55:00.768 AM iTunes[80178]: ApplePushService: APSConnection being used without a delegate queue

3/19/15 10:08:01.474 AM com.apple.xpc.launchd[1]: (com.apple.iTunes.117608[80178]) Service exited due to signal: Terminated: 15

3/19/15 10:08:03.774 AM iTunes[80272]: AMDeviceWakeupOperationCreateWithToken failed

3/19/15 10:08:04.625 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.80278) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

3/19/15 10:08:04.626 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.80278) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

3/19/15 10:08:08.954 AM iTunes[80272]: __38-[MLMediaLibraryImpl connectToService]_block_invoke171 connection invalidated

3/19/15 10:08:11.286 AM iTunes[80280]: AMDeviceWakeupOperationCreateWithToken failed

3/19/15 10:08:11.985 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.80286) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

3/19/15 10:08:11.986 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.80286) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

3/19/15 10:08:20.612 AM iTunes[80280]: ApplePushService: APSConnection being used without a delegate queue

3/19/15 10:09:02.672 AM spindump[79713]: Saved hang report for iTunes version 12.1 (12.1.0.50) to /Library/Logs/DiagnosticReports/iTunes_2015-03-19-100902_Retina.hang

3/19/15 10:09:23.405 AM com.apple.xpc.launchd[1]: (com.apple.iTunes.117608[80280]) Service exited due to signal: Terminated: 15

3/19/15 10:10:37.416 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.quicklookd.80238) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app

3/19/15 10:11:44.422 AM iTunes[80381]: AMDeviceWakeupOperationCreateWithToken failed

3/19/15 10:11:56.095 AM iTunes[80381]: ApplePushService: APSConnection being used without a delegate queue

3/19/15 10:13:09.363 AM com.apple.xpc.launchd[1]: (com.apple.iTunes.117608[80381]) Service exited due to signal: Terminated: 15

3/19/15 10:13:14.966 AM iTunes[80400]: AMDeviceWakeupOperationCreateWithToken failed

3/19/15 10:13:18.359 AM iTunes[80400]: ApplePushService: APSConnection being used without a delegate queue

3/19/15 10:13:21.574 AM iTunes[80400]: assertion failed: 14D72i: libxpc.dylib + 62495 [3DDF39EC-B4D1-38EB-8C51-D1BE3CBE5DE4]: 0x89

3/19/15 10:19:14.642 AM com.apple.xpc.launchd[1]: (com.apple.iTunes.117608[80400]) Service exited due to signal: Terminated: 15

3/19/15 10:19:21.654 AM spindump[79713]: Saved hang report for iTunes version 12.1 (12.1.0.50) to /Library/Logs/DiagnosticReports/iTunes_2015-03-19-101921_Retina.hang

3/19/15 10:19:22.743 AM iTunes[80447]: AMDeviceWakeupOperationCreateWithToken failed

3/19/15 10:19:25.585 AM iTunes[80447]: ApplePushService: APSConnection being used without a delegate queue

3/19/15 10:22:18.201 AM com.apple.xpc.launchd[1]: (com.apple.iTunes.117608[80447]) Service exited due to signal: Terminated: 15

3/19/15 10:24:41.466 AM iTunes[80568]: AMDeviceWakeupOperationCreateWithToken failed

3/19/15 10:24:44.320 AM iTunes[80568]: ApplePushService: APSConnection being used without a delegate queue

3/19/15 10:31:59.402 AM com.apple.xpc.launchd[1]: (com.apple.iTunes.117608[80568]) Service exited due to signal: Terminated: 15

3/19/15 10:32:43.570 AM spindump[79713]: Saved hang report for iTunes version 12.1 (12.1.0.50) to /Library/Logs/DiagnosticReports/iTunes_2015-03-19-103243_Retina.hang

Posted on Mar 19, 2015 7:44 AM

Reply

Answer 1

Best reply

jeremy_v

Community Specialist

Mar 22, 2015 7:40 AM in response to Zurie

Hi Zurie,

Thank you for participating in the Apple Support Communities.

It sounds like iTunes is becoming unresponsive at launch or after playing a few songs. You've tried several good steps to troubleshoot the situation.

If you haven't already, I'd recommend reinstalling iTunes next:

download iTunes from the Apple website.

If iTunes is still unresponsive after this, test in a new user account to see if the same thing happens. If it occurs in a new user, try Safe Mode next:

Follow this article to start up in Safe Mode. If the issue does not occur in Safe Mode, there may be login items or third party kernel extensions causing the issue.

The information quoted above appears in this troubleshooting article:

iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support

All the best,

Jeremy

Reply

Answer 2

Zurie Author

Level 1

5 points

Mar 23, 2015 9:36 AM in response to jeremy_v

The latest DEV update for Apple 10.10.3 (14D105g) apparently fixed it? that or something in System Update fixed it. Bummer because I really would like to know what the issue was and what was fixed but whatever it was things seem to work ok for now. I can Quit iTunes and it instantly quits, as well as plays songs without beach balling.

Reply

Answer 3

jeremy_v

Community Specialist

Mar 27, 2015 2:09 PM in response to Zurie

Hi Zurie,

Thank you for your reply.

I'm glad to hear that it's working better now.

All the best,

Jeremy

Reply

Answer 4

Zurie Author

Level 1

5 points

Apr 6, 2015 11:45 AM in response to jeremy_v

I guess i spoke too soon. Unfortunately the issue is back in full force. Updating to the newest system didn't change that. I just thought it did because I literally have a 30 second window where if i open iTunes and quit iTunes its responsive. but once a song starts playing, 1 minute in I get a beachball forever until i force quit it.

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