robert fromottawa
Level 1 (0 points)

Q: How do I delete mail boxes from IPad 4

How do you delete old mail boxes from Ipad4

iPad, iOS 8.2

Posted on Mar 19, 2015 8:58 AM

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robert fromottawa

Q: How do I delete mail boxes from IPad 4

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  • Helpful answers

  • by sterling r,

    sterling r sterling r Mar 22, 2015 8:01 AM in response to robert fromottawa
    Community Specialists
    Mar 22, 2015 8:01 AM in response to robert fromottawa

    Hi Robert,

     

    It sounds to me like you have mailboxes you want to remove from the Mail app on your phone. You should be able to do that in Settings with these steps:

     

    Get help with Mail on iPhone, iPad, and iPod touch

     

    1. Delete the affected email account from your device.
      1. Tap Settings > Mail, Contacts, Calendars.
      2. Tap the affected email account.
      3. Tap Delete Account.
      4. Add your account again.

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling

  • by jazcan,

    jazcan jazcan Mar 22, 2015 8:45 AM in response to robert fromottawa
    Level 4 (1,398 points)
    Mar 22, 2015 8:45 AM in response to robert fromottawa

    Open the mail app.  Tap 'Mailboxes' top left.  Under 'Accounts' select the account you want to remove the mailbox from.  Tap 'edit' (top right of column) then tap the mailbox you want to delete.  Tap 'delete mailbox'  to remove the mailbox.  Depending on your email provider & the way you have your account setup, this may delete the mailbox everywhere (not just on your iPad).

  • by robert fromottawa,

    robert fromottawa robert fromottawa Mar 22, 2015 8:51 AM in response to robert fromottawa
    Level 1 (0 points)
    Mar 22, 2015 8:51 AM in response to robert fromottawa

    Hi Sterling....I deleted my email account and added a new account but when I try to delete old mail box the system goes back to home screen and Mail box is not deleted.? The mail box is empty. I was able to delete another mail box that had content. Appreciate your help.

  • by sterling r,

    sterling r sterling r Mar 26, 2015 8:41 AM in response to robert fromottawa
    Community Specialists
    Mar 26, 2015 8:41 AM in response to robert fromottawa

    Thanks for the update! I would next quit the Mail app:

     

    iOS: Force an app to close

    Double-click the Home button.

    Swipe left or right until you have located the app you wish to close.

    Swipe the app up to close it.

     

    When you have done that reset the device and remove the account again:

     

    iOS: Turning off and on (restarting) and resetting

  • by robert fromottawa,

    robert fromottawa robert fromottawa Mar 26, 2015 11:27 AM in response to sterling r
    Level 1 (0 points)
    Mar 26, 2015 11:27 AM in response to sterling r

    Hi.....the mail app I tried to delete was the one I set up from the start. It does not appear as an app and when I press on it and hold it does not Jiggle? I am a rookie at this and appreciate your help. Have reset but problem still there. Thanks

  • by sterling r,

    sterling r sterling r Apr 2, 2015 11:59 AM in response to robert fromottawa
    Community Specialists
    Apr 2, 2015 11:59 AM in response to robert fromottawa

    Oh I see. I do not mean for you to actually delete the app, becuase just as you have found, you cannot. Try closing it with the steps I provided in my last post, and then try again.

  • by robert fromottawa,

    robert fromottawa robert fromottawa Apr 3, 2015 4:19 PM in response to sterling r
    Level 1 (0 points)
    Apr 3, 2015 4:19 PM in response to sterling r

    I have done what you suggested in your first reply and the problem still exists. Basically the mail option appears on the home screen along with many others ie settings. When i  hold down one, they all start to jiggle and  the ones on the second page all have an x in upper right to close. The ones on the first screen do not have an x.

     

    When i go into the mail app a list of folders appears on the left side. I click edit and the folder is shown and when i click delete, the system just returns to the home screen . As i mentioned i am new at this and hope my explanation makes sense. Thanks

  • by sterling r,

    sterling r sterling r Apr 6, 2015 3:00 PM in response to robert fromottawa
    Community Specialists
    Apr 6, 2015 3:00 PM in response to robert fromottawa

    Copy that. Ok next I would backup the iPad and restore it as a new device to test in a clean environment and verify it works:

     

    How to erase your iOS device and then set it up as a new device or restore it from backups

     

    If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself. 

  • by LoisGreen,

    LoisGreen LoisGreen Apr 7, 2015 2:39 AM in response to robert fromottawa
    Level 1 (105 points)
    Apr 7, 2015 2:39 AM in response to robert fromottawa

    Go to settings > mail calinder > click the mailbox and click delete

  • by robert fromottawa,

    robert fromottawa robert fromottawa Apr 8, 2015 6:00 PM in response to sterling r
    Level 1 (0 points)
    Apr 8, 2015 6:00 PM in response to sterling r

    I notice that the same problem exists on my android laptop. When I try to delete the mailbox in will not delete and refers me to error 14  in Yahoo mail? That error 14 can appear in a several problems with yahoo mail. Thought I would mention this before I consider the restore option. As i mentioned this is all new to me and I appreciate your patience.

  • by robert fromottawa,

    robert fromottawa robert fromottawa Apr 12, 2015 10:40 AM in response to robert fromottawa
    Level 1 (0 points)
    Apr 12, 2015 10:40 AM in response to robert fromottawa

    Hi Sterling.......I changed the name of the mailbox identity on my laptop and then proceeded to delete as described in your initial message. It did delete and also on my Ipad. Also, I am now able to delete other empty mail boxes? Not sure if this makes any sense but problem seems to be gone and I have appreciated your help. If you can possibly explain why changed the name in the mailbox enabled deletion I would like to know, but do not spend any time on it..........Thanks Bob