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Why does LTE shut off when connected to WiFi

Every time my phone is connected to WiFi, I lose LTE signal! I miss calls all the time because of this. Can anyone help!!

iPhone 5c, iOS 8.2

Posted on Mar 19, 2015 8:26 AM

Reply
1 reply

Mar 22, 2015 7:35 AM in response to blackcat6

Hi blackcat6,


Based on your post it seems your are experiencing missed calls and cellular network issues. That does sound troublesome. The following article provides some troubleshooting you may want to explore:


If you can't make or receive calls on your iPhone - Apple Support


Check your iPhone settings

  1. Turn airplane mode on and off. Tap Settings > Enable Airplane Mode, wait five seconds, then turn airplane mode off.
  2. Check your Do Not Disturb settings. Tap Settings > Do Not Disturb.
  3. Check for any blocked phone numbers. Tap Settings > Phone > Blocked.
  4. See if Call Forwarding is turned on. Tap Settings > Phone > Call Forwarding.

Update your software

  1. Check for a carrier settings update.
  2. Check for an iOS software update. Some updates might require a Wi-Fi connection.

Remove and reinsert your SIM card

If your iPhone has a SIM card, remove the SIM card, then reinsert it.

Update your Preferred Roaming List (PRL)

The PRL determines the cellular towers that your iPhone uses for cell service and selects those with the best signal strength.

  • If you're on the Verizon network, dial *228 and select option 2.
  • If you're on the Sprint network, dial ##873283#.

Contact your carrier

When you contact your carrier, check the following:

  • Your account is set up to use your iPhone.
  • There aren't any localized service outages.
  • Your account doesn't have a billing-related block.
  • Your calls don't have errors on the carrier system.

Check your network settings

  1. Reset your network settings. Tap Settings > General > Reset > Reset Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
  2. Try to make or receive calls in another location.
  3. Switch to a different network band. Tap Settings > Cellular and turn off Enable LTE, 4G, or 3G (this option will depend on your carrier and device model).


Still can't make or receive calls?

If you still can't make or receive calls, restore your iPhone as new.
If restoring doesn't fix the issue, contact Apple Support or take your iPhone to an Apple Retail Store or Authorized Service Provider.


Thank you for contributing to Apple Support Communities.


Take care,

Bobby_D

Why does LTE shut off when connected to WiFi

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