HT201559: Restart your iPhone, iPad, or iPod touch
Learn about Restart your iPhone, iPad, or iPod touch
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Helpful answers
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Mar 19, 2015 10:09 AM in response to validez_88by ChrisJ4203,You are going to have to force the device into Recovery Mode to remove the passcode. You will not be able to use the backup of the device, since the backup contains the restriction passcode. See this for getting into Recovery mode. If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support