Suddenly my iPhone won't won't accept any finger presses -- it won't swipe, either. Anyone know how to fix this?

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Suddenly my iPhone won't won't accept any finger presses -- it won't swipe, either. Anyone know how to fix this?

I' e had this iPhone for a month. It is the second most recent model. It worked fine until yesterday, when it stopped accepting any finger presses or swipes. I can't even turn it off because that takes a swipe. I didn't drop it yesterday, and the few times I have, it's landed on something soft.

the screen showed the video app, which I had never used. And I struggled to leave it, the first sign of trouble. Shortly thereafter it locked up, where it has remained for about 20 hours. It charged up fine last night.

WIll resetting to factory defaults solve this? Is it perhaps a hardware problem?

iPhone 5c, iOS 8.2

Posted on Mar 19, 2015 12:05 PM

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Answer 1

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PSkilton

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Mar 19, 2015 12:12 PM in response to pwetmore

Try a hard reset (which will not delete your content) by holding down the home and lock button until the phone restarts and shows the Apple logo.

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Answer 2

pwetmore Author

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Mar 19, 2015 1:46 PM in response to PSkilton

Bingo! Thank you. back to normal.

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Answer 3

PSkilton

Level 2

328 points

Mar 19, 2015 2:31 PM in response to pwetmore

You're welcome! Glad I could be of help!

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Answer 4

Mar 20, 2015 3:47 PM in response to PSkilton

Same thing happened to me today on my 2 week old iPhone 5c. Thanks for the advice you gave as it sorted my phone too. Just hope this doesn't become a regular thing!

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Answer 5

Mar 29, 2015 7:47 PM in response to PSkilton

Thank you so much for the solution. It worked.

However, I will always be curious to know the reason behind it. Because I do not download apps unnecessarily, I keep my phone clean, I manage my storage regularly. Then WHY???

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Answer 6

Mar 29, 2015 7:50 PM in response to jaibeniwal

Like any electronic item, it sometimes gets inexplicably balled up. The reset is no different than rebooting a computer that is acting hinky. If you don't have to do it often, then it is not anythign to worry about. (I know - not the kind of tech talk you were probably expecting, but the words selected are about as scientific as you can get concerning this type of weirdness....)

Cheers,

GB

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