totalblonde
Level 1 (0 points)

Q: Updating phone number associated with iCloud keychain

I am trying to set up iCloud keychain and it will only keep saying it will send a code to an old UK mobile number that I do not have. I have checked in my Apple ID and my current phone number is listed as the only number with my account, how do I get keychain to acknowledge my current US cell and forget an old UK number?

 

many thanks

iPhone 6 Plus, iOS 8.2

Posted on Mar 19, 2015 12:24 PM

Close
totalblonde

Q: Updating phone number associated with iCloud keychain

  • All replies
  • Helpful answers

  • by sterling r,

    sterling r sterling r Mar 22, 2015 10:45 AM in response to totalblonde
    Community Specialists
    Mar 22, 2015 10:45 AM in response to totalblonde

    Hi there totalblonde, 

     

    It sounds like you need to update the phone number associated with your iCloud Keychain. You should be able to update that with the steps outlined in the following article:

     

    Get help using iCloud Keychain

     

      • On your iPhone, iPad, or iPod touch, tap Settings > iCloud > Keychain > Advanced. (In iOS 7, tap Settings > iCloud > Account > Keychain.) Make sure the phone number under Verification Number is correct. If not, enter another phone number. 
      • On your Mac, choose Apple menu > System Preferences. Click iCloud, then click Options next to Keychain. (In OS X Mavericks or earlier, click iCloud, then click Account Details.) Make sure the phone number under Verification number is correct. If not, enter another phone number.

    If you can't access a device that has iCloud Keychain enabled, contact Apple Support and verify your identity to get help setting up iCloud Keychain.

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling

  • by totalblonde,

    totalblonde totalblonde Mar 23, 2015 8:05 AM in response to sterling r
    Level 1 (0 points)
    Mar 23, 2015 8:05 AM in response to sterling r

    Thanks for replying, unfortunately I do not have the option for 'Advanced' settings, either on my ipad or iphone.   Icloud - Keychain  takes me straight to 'Approve with Security Code' which then tells me it is sending a text to the old phone number.. no option to change the number or check that it is correct. ....I guess the only option is a call to Apple Support.

     

    Thank you anyway!