rgauzenne
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Q: My 6  camera will not focus.  Anybody have this problem?

My iPhone 6+ will not focus.  I googled this and it ssaid come to this community but I can't find anything

iPhone 6 Plus

Posted on Mar 19, 2015 5:42 PM

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rgauzenne

Q: My 6  camera will not focus.  Anybody have this problem?

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  • Helpful answers

  • by jeremy_v,

    jeremy_v jeremy_v Mar 22, 2015 1:57 PM in response to rgauzenne
    Community Specialists
    Mar 22, 2015 1:57 PM in response to rgauzenne

    Hello rgauzenne,

     

    Thank you for participating in the Apple Support Communities.

     

    You can use the tips in this article to troubleshoot your iPhone camera if it will not focus:

     

    Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support

     

    Start with these specific tips:

    1. Make sure that the camera lens is clean. If you need to clean the lens, use a microfiber cloth. If you see dirt or debris inside the lens, take your device to an Apple Retail Store or Authorized Service Provider for more help.

    2. Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
      With iPhone 6 Plus, a metallic case or magnetic lens could interfere with optical image stabilization. If you have a metallic case or magnetic lens attachment, try taking a picture without it. Then compare the quality.

    3. Adjust the focus by tapping on the person or object in the preview screen. You’ll see the screen pulse or briefly go in and out of focus as the camera adjusts. In photo mode, try to stay steady when adjusting the focus. If you move too far in any direction, the camera will automatically refocus to the center. In video mode, you can adjust the focus before you begin recording.

    4. If the color seems too bright, or you see double-exposures of moving objects, make sure that HDR is set to Auto or Off. Tap HDR at the top of the screen to choose a different setting.

     

    If your camera still does not focus after trying all of these steps, you can use the steps in the "You see a closed lens or black screen" section of the article above to troubleshoot this issue as well:

    1. Force the app to close, then open the Camera app again.

    2. Restart your device, then open the Camera app again.

    3. If your device has a front and rear camera, try both cameras by tapping (camera swap icon).

     

    If you see the issue on only one camera, the article suggests "take your device to an Apple Retail Store or Authorized Service Provider for more help."

     

    Best Regards,

     

    Jeremy