Camera not working MacBook Air 2011

Hi,


It seems like i'm not the only one having this problem.

My camera is not working on FaceTime, Photo Booth or Skype. I don't really remember if it stopped working after an update or if it just stopped working like that.

iSight is not detected in the USB system..

I've read a lot a forum to solve the problem but no solution seems to work on me...


Please help me !!

MacBook Air, iOS 8.1

Posted on Mar 20, 2015 5:48 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 20, 2015 9:05 AM

ClaraLP wrote: ... iSight is not detected in the USB system...


Shut down your MBA. Wait a minute and then restart it. Now check the Hardware"USB device tree" in your Mac's System Informationutility.


When your camera is not recognized as a USB device after a shut-down and startup, you likely have a hardware problem. Tthere are no user serviceable parts of the camera.


Unless you have a current backup of your MBA, make one now.

Then use Apple's final suggestion in its "Troubleshooting" article: "... contact Apple or an Apple-Authorized Service Provider for service."



Message was edited by: EZ Jim


Mac OSX 10.10.2

1 reply
Question marked as Top-ranking reply

Mar 20, 2015 9:05 AM in response to ClaraLP

ClaraLP wrote: ... iSight is not detected in the USB system...


Shut down your MBA. Wait a minute and then restart it. Now check the Hardware"USB device tree" in your Mac's System Informationutility.


When your camera is not recognized as a USB device after a shut-down and startup, you likely have a hardware problem. Tthere are no user serviceable parts of the camera.


Unless you have a current backup of your MBA, make one now.

Then use Apple's final suggestion in its "Troubleshooting" article: "... contact Apple or an Apple-Authorized Service Provider for service."



Message was edited by: EZ Jim


Mac OSX 10.10.2

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Camera not working MacBook Air 2011

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.