Q: family sharing-payment update needed

I set up family sharing for my wife and I (I am the "Family organizer"). My music is visible on her iPhone 5 iTunes Purchases page, but when she tries to download it, the message "Shared Content isn't available. To access shared content, your Family organizer must update your Family's payment method." appears. I have verified that the payment method is current and correct. Now what?

iPhone 5c, iOS 8.2

Posted on Mar 20, 2015 10:36 AM

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Q: family sharing-payment update needed

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by mario49,

mario49 Mar 23, 2015 7:42 AM in response to SqueekyF-15
Community Specialists

Mar 23, 2015 7:42 AM in response to SqueekyF-15

Hi SqueekyF-15,

Thanks for using Apple Support Communities. Based on what you stated, it sounds like Family Share is not liking the current payment method. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.

Family purchases and payments - Apple Support
Valid payment methods for setting up Family Sharing include credit cards and debit cards.

If the payment information is correct you can try a different payment method.
Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support

Have a good one,
Mario
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Q: family sharing-payment update needed

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