I updated my phone this morning. Now I cannot connect to my cellular service. Just keeps "Searching..." I turned the Cellular Data off then back on. I've also already put it into Airplane Mode then back off. Restarted phone too. Still the same..."Searching..."
iPhone 5, iOS 8.2
Hi jessmull,
As I understand it, your phone cannot connect to your cellular provider after updating it recently. I would use the troubleshooting for the following article:
If you see No Service in the status bar of your iPhone or iPad
Follow these steps, testing after each.
- Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
- Restart your device.
- Remove the SIM card. If the SIM card is damaged, worn, or bent, or if it's too big or small for the SIM tray, contact your carrier for a new one. Then reinsert the SIM card.
- Check for a carrier-settings update: Connect to a Wi-Fi network, tap Settings > General > About, and install any available carrier-settings updates. If you can't connect to Wi-Fi, connect your device to a computer that has iTunes.
- Update your iPhone to the latest version of iOS.
- Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
- Contact your carrier to check for any network or account issues.
- Restore your iPhone.
Thank you for using Apple Support Communities.
Take care,
Sterling
Hi jessmull,
As I understand it, your phone cannot connect to your cellular provider after updating it recently. I would use the troubleshooting for the following article:
If you see No Service in the status bar of your iPhone or iPad
Follow these steps, testing after each.
- Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
- Restart your device.
- Remove the SIM card. If the SIM card is damaged, worn, or bent, or if it's too big or small for the SIM tray, contact your carrier for a new one. Then reinsert the SIM card.
- Check for a carrier-settings update: Connect to a Wi-Fi network, tap Settings > General > About, and install any available carrier-settings updates. If you can't connect to Wi-Fi, connect your device to a computer that has iTunes.
- Update your iPhone to the latest version of iOS.
- Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
- Contact your carrier to check for any network or account issues.
- Restore your iPhone.
Thank you for using Apple Support Communities.
Take care,
Sterling
I ended up connecting it to my laptop's iTunes and ran the update from there. Then it worked. Thank you for responding!
My pleasure, glad to help!
Cannot connect to cellular service after iOS 8.2 update
