jhspies
Level 1 (0 points)

Q: Keyboard and track pad don't work after login

Hi, on my Macbook pro 2012, i installed the update 10.10.2. Now after loging in my internal keyboard/trackpad/usb ports are not working.

Does some one can help me?

Thank you.

MacBook Pro (15-inch Mid 2012), OS X Yosemite (10.10.2)

Posted on Mar 20, 2015 1:41 PM

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jhspies

Q: Keyboard and track pad don't work after login

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  • by mario49,

    mario49 mario49 Mar 23, 2015 9:15 AM in response to jhspies
    Community Specialists
    Mar 23, 2015 9:15 AM in response to jhspies

    Hello jhspies,

     

    After reviewing your post, it sounds like after you updated there are a few things having trouble. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.

     

    Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support

     

    OS X Yosemite: If keys on your keyboard don’t work

     

    Intel-based Mac notebooks: Troubleshooting unresponsive trackpad issues - Apple Support

     

    USB and FireWire Quick Assist - Apple Support

     

    Thanks for using Apple Support Communities.

    Have a nice day,

    Mario

  • by jcroedel2,

    jcroedel2 jcroedel2 Nov 20, 2015 11:21 PM in response to jhspies
    Level 1 (0 points)
    Nov 20, 2015 11:21 PM in response to jhspies

    Hello everyone,

     

    This is my first post to this forum, so I apologize if I have done so incorrectly. But I am writing in order to document my successful resolution of this problem! With great gratitude! I read and tried many different solutions, over the course of several months, and was finally told by Apple support that it was a hardware problem and that I likely needed to have my trackpad and keyboard replaced. But it never really made sense to me that my keyboard and trackpad could work for the login screen (but not after), and for it still to be a hardware problem. Not really wanting to pay $400 or so, I had finally resigned myself to using an external keyboard and wireless mouse.

     

    Let me end the suspense and just say what finally worked: uninstalling Firestorm and my Second Life Viewer! I just did it on an intuition, remembering how often they made the computer freeze up. Now everything works fine again.

     

    I hope that Apple (and perhaps Firestorm) will investigate how this particular bug could remain, despite my endless restores from Time Machine, trying every operating system from El Capitan back to Mavericks, wiping the hard disk clean and starting over [!], trying every sort of recovery mode, hardware diagnostic tests, clearing the PRAM, etc, etc, etc. Believe me, I tried every remotely connected suggestion, from every forum I could find.

     

    I have a MacBook Air (13-inch, Mid-2013) currently running OS X El Capitan 10.11.1. And I feel like I just got my computer back.

  • by jcroedel2,

    jcroedel2 jcroedel2 Nov 22, 2015 10:30 AM in response to jcroedel2
    Level 1 (0 points)
    Nov 22, 2015 10:30 AM in response to jcroedel2

    Sad to say, my problem has returned! I had my computer back for two days, during which time it worked flawlessly. I'm thinking it has to do with it going into sleep mode (some people report keyboard problems related to sleep mode), or maybe some app was updated which is causing interference. If it is the later, I can't find it.

     

    I would say my uninstalling firestorm and the SL viewer was just a coincidence, but the keyboard starting working again IMMEDIATELY afterwards.

     

    You can tell I'm grasping at straws! Any suggestions would be appreciated!

  • by gevariyannn,

    gevariyannn gevariyannn Mar 16, 2016 8:58 AM in response to jcroedel2
    Level 1 (0 points)
    Mar 16, 2016 8:58 AM in response to jcroedel2

    I did had same issue. I have remove "Swipe" app and keyord is working fine again.