mpezuz

Q: Mac utilities so x wants a pin code that I have never had

My Mac book sat for a month and when I turned it on it went to a utilities screen from OS X and now want a code..  How do I get the code..  Bought this from my son and he said he bought new and no code.. Where do I go???

MacBook, iOS 8.1.1

Posted on Mar 20, 2015 4:11 PM

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Q: Mac utilities so x wants a pin code that I have never had

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  • by dianeoforegon,

    dianeoforegon dianeoforegon Mar 20, 2015 6:54 PM in response to mpezuz
    Level 5 (5,753 points)
    Mac OS X
    Mar 20, 2015 6:54 PM in response to mpezuz

    Does it ask specifically for a PIN code or is it just asking for a password?

     

    Resetting or changing a password:

     

    For Snow Leopard or earlier:  http://support.apple.com/kb/HT1274

    For Lion or later:  http://support.apple.com/kb/HT6022

     

    Mac OS X 10.6.8 or earlier, insert a Mac OS X install DVD, restart with the Option key held down, click on it, and use the Reset Password utility.

     

    Mac OS X 10.7 or newer, restart with the Command and R keys held down, open the Terminal, and use the resetpassword command:

     

    https://discussions.apple.com/docs/DOC-4101

  • by mpezuz,

    mpezuz mpezuz Mar 20, 2015 7:05 PM in response to dianeoforegon
    Level 1 (0 points)
    Mar 20, 2015 7:05 PM in response to dianeoforegon

    YYes it wants a pin code.. Trying to reset holding the r or d does nothing.

  • by dianeoforegon,

    dianeoforegon dianeoforegon Mar 20, 2015 7:18 PM in response to mpezuz
    Level 5 (5,753 points)
    Mac OS X
    Mar 20, 2015 7:18 PM in response to mpezuz

    Most likely you will have to call Apple Support. It's possible they will be able to guide you through the process. I'm guessing something was lost when the Mac was offline for a month.

     

    A small amount of your computer’s memory, called “non-volatile random-access memory” or NVRAM, stores certain settings in a location that OS X can access quickly. The settings that are stored in NVRAM depend on the type of Mac you're using, and the types of devices connected to it.

    Resetting NVRAM commonly called PRAM

    1. Turn off your Mac
    2. Press the power button
    3. Press Command + Option + P + R in combination, all together, before you see the initial startup screen
    4. Press and hold until your Mac restarts
    5. Release the keys when you hear the familiar startup chime/bong sound that your Mac makes when it starts up (you may hear it twice which means that the PRAM has been reset)
    6. Your PRAM reset should be complete