some contacts have call section in blue font, indicating they're active and ready to call...
some don't...
puzzling since the second contact is sitting only a few feet from me with iPhone and iPad both switched on, next to my iPhone and iPad, yet we can't communicate.
how do you activate this?
Thanks,
MacBook Air, OS X Mavericks (10.9.2)
Hello, SaltSeaShark.
Thank you for visiting Apple Support Communities.
I understand that a contact does not allow FaceTime calls. I would double check their device to make sure that iMessage and FaceTime are signed into and enabled.
Go to Settings > FaceTime and make sure FaceTime is turned on.
- If you see "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
- If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > General > Restrictions.
- Make sure that you have the correct phone number or email address listed.
If you can't make or receive FaceTime calls
Cheers,
Jason H.
contact not active
