SaltSeaShark
Level 1 (18 points)
Mac OS X

Q: contact not active

some contacts have call section in blue font, indicating they're active and ready to call...

 

 

Screen Shot 2015-03-21 at 09.49.42.png

 

some don't...

 

Screen Shot 2015-03-21 at 09.49.24.png

 

puzzling since the second contact is sitting only a few feet from me with iPhone and iPad both switched on, next to my iPhone and iPad, yet we can't communicate.

 

how do you activate this?

 

Thanks,

MacBook Air, OS X Mavericks (10.9.2)

Posted on Mar 21, 2015 2:59 AM

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SaltSeaShark

Q: contact not active

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  • Helpful answers

  • by jason269,

    jason269 jason269 Mar 23, 2015 1:32 PM in response to SaltSeaShark
    Community Specialists
    Mar 23, 2015 1:32 PM in response to SaltSeaShark

    Hello, SaltSeaShark.  

     

    Thank you for visiting Apple Support Communities.  

     

    I understand that a contact does not allow FaceTime calls.  I would double check their device to make sure that iMessage and FaceTime are signed into and enabled.  

     

     

    1. Go to Settings > FaceTime and make sure FaceTime is turned on. 
      • If you see "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
      • If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > General > Restrictions.
      • Make sure that you have the correct phone number or email address listed. 

     

    If you can't make or receive FaceTime calls

     

    Cheers, 

     

    Jason H.