Kev86
Level 1 (0 points)

Q: Upgraded iCloud storage but photos keep saying its full and can't backup

i upgraded my icloud storage from 20gb to 200gb as my photos app was saying iCloud was full but even after my upgrade it still says iCloud storage is full and 8 photos can't be backed up.

iPhone 6, iOS 8.2

Posted on Mar 21, 2015 3:36 AM

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Kev86

Q: Upgraded iCloud storage but photos keep saying its full and can't backup

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  • by mario49,

    mario49 mario49 Mar 23, 2015 1:36 PM in response to Kev86
    Community Specialists
    Mar 23, 2015 1:36 PM in response to Kev86

    Hey Kev86,

     

    Thanks for the question. If I understand correctly, you upgraded the account but are receiving a message that iCloud storage is full. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.

     

    iCloud: iCloud storage management overview

    If your iCloud storage runs low, there are several ways you can increase your available space.

     

    Get help using iCloud storage - Apple Support

     

    Thanks for using Apple Support Communities.

    Have a good one,

    Mario

  • by kubda,

    kubda kubda Jan 2, 2016 6:00 PM in response to mario49
    Level 1 (0 points)
    Jan 2, 2016 6:00 PM in response to mario49

    I have this same problem.

     

    The above suggestions don't even address the question.  We've paid for an upgrade, and we have not received service in return!  Please address this.

     

    It's almost a year now, and obviously hasn't been fixed. 

     

    Since switching to iPhone I'm appalled at the shocking lack of useful information to users' questions all over the web!  There should be a way to contact a PERSON (heaven forbid, I know), or at least have access to a support person on the other end of chat help.

  • by Eric Root,

    Eric Root Eric Root Jan 3, 2016 2:47 PM in response to kubda
    Level 9 (71,329 points)
    iTunes
    Jan 3, 2016 2:47 PM in response to kubda

    Contact link bottom left.

     

    iCloud

  • by aggiebct02,

    aggiebct02 aggiebct02 Jan 5, 2016 6:06 PM in response to mario49
    Level 1 (0 points)
    Jan 5, 2016 6:06 PM in response to mario49

    Hi Mario.  I upgraded my iCloud storage but am still receiving the "iCloud Storage is Full" message on my devices (iPhone, MacBook and IPad).  When I go into "Upgrade" it shows I have plenty of storage (174.77 GB of 200 GB storage plan).  How do I rid myself of these nuisance messages? Background: I am not a gamer, not a photographer, and do the bare minimum on computers.  I cannot imagine that anything I do would need storage in excess of 174.77 GB simply to back up.  Thank you!