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iCloud.com Photos stuck "Preparing your library…" for more than two weeks!

Hi,


iCloud Photos work well on my iPad, iPhone and OS X, but the web-based version of Photos has been stuck "Preparing your library…" for more than two weeks. I have more than 75GB of pictures in my account, including some raw files. How can I get it to work?


Thank you,

Max

iCloud.com-OTHER

Posted on Mar 21, 2015 9:04 AM

Reply
51 replies

Mar 30, 2015 8:39 PM in response to MaxPlante

All my iOS devices are fine with icloud photos of about 7000 photos & videos. Both my Windows 7 and Windows 8.1 iCloud Photos have been stuck on

"Preparing your library ..." for at least the last week. Hours and hours of attended waiting and no different results.....Help Needed...it was working before, with the exception of a weekend of down-time a few weeks before.....

Mar 30, 2015 10:06 PM in response to MaxPlante

Found out any solution yet? Everything works fine on the iPhone and iPad. However, I am also stucked on the Preparing your library for weeks. I don't know how much photos or videos I have but they are about 15GB in size.


I am so afraid losing everything. I have empty out enough space on my iPad and downloaded everything back to the device just in case I have to delete everything in the cloud.

Apr 2, 2015 6:53 AM in response to FreekM

I have given up on this feature. It was so slow accessing my photo album with mine and my wife's iPhones. Every time I tried to access photos for a iMessage or even the album it would take 7-10 seconds. I used iMazing to back up my apps only and wiped the phone and set it up as a new iPhone. Then restored apps and messages with iMazing. It was successful for my phone as I retained all my text messages, however it didn't load all of my apps. My wife's phone was less successful. It only reloaded all the apps, but there was an error on saving the text history. We both are elated that we are no longer bogged down by iCloud Photo Beta. It is still "Preparing your library". iCloud Photo Beta was a serious battery hog in my opinion.

Apr 2, 2015 12:18 PM in response to FreekM

It's encouraging to read that some have finally had some success. I too have use of my photos on my iOS devices, and in OS X 10.10.3 Photos, but no luck on browsers. After an initial download to my iPhone 6 got about 70% of my thumbnails, I had to walk through the rest one by one to start their downloads (stopping for a second on each one).


It took two weeks to upload my 250gb 30,000 pic Aperture library to Apple's servers. I don't think Comcast was pleased to see me use nearly a terabyte of bandwidth in March. Perhaps Apple could offer a way to break up larger libraries for upload.


Also, I lost my Faces from Aperture. That will take MONTHS to replace.

iCloud.com Photos stuck "Preparing your library…" for more than two weeks!

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