Remote app not connecting

Question

Level 1

16 points

Remote app not connecting

Since the last system (security?) update last night (10.10.2 (14C1514)) the remote app on both my iPad and iPhone no longer connects. Restarted al devices (Mac mini , apple TV, Airport, iPad, iPhone) logged out and in for homesharing, but no result. To my confusion the airport apps on my mobile devices indicate there is no airport extreme anymore... (they are very well connected to the internet though...) but the principal airport app on my Mac mini indicates everything is fine. No updates or anything needed and a good connection.

Still the remote app on iPhone and iPad cannot be used. Very annoying...

Anyone ideas?

Mac mini, OS X Mavericks (10.9), null

Posted on Mar 21, 2015 9:58 AM

Reply

Answer 1

Rudegar

Level 10

181,026 points

Mar 21, 2015 12:57 PM in response to jos3

If your computers firewall or your router block the required ports that would explain it

TCP and UDP ports used by Apple software products - Apple Support

Reply

Answer 2

jos3 Author

Level 1

16 points

Mar 22, 2015 12:56 AM in response to Rudegar

Thanks. this might be right. The more because the Airplay option is gone too on iPad and iPhone.

But can anyone explain how to solve this? I just use the default Apple settings and have recently nothing changed. Not on my Mac mini (firewall not activated) and not on my Airport extreme that functions as my router.

Reply