aifkamal321
Level 1 (0 points)

Q: icloude

Hi

I hope you can help. My 85 year old father has locked his iphone5s. I followed the instructions on apple support to erase and restore using recovery mode. This worked however I am now at the Activate iphone5s screen and it is now asking for the AppleID that was used to set up the Iphone.

I discovered he has two for some reason and neither work although I can log into them. It seems he set up a seperate icloud account and doesn't remember the password.

iPad Mini, iOS 8.2

Posted on Mar 21, 2015 10:30 AM

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aifkamal321

Q: icloude

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  • by bobby_d,

    bobby_d bobby_d Mar 24, 2015 6:54 AM in response to aifkamal321
    Level 3 (770 points)
    Mar 24, 2015 6:54 AM in response to aifkamal321

    Greetings aifkamal321,

     

    It appears you cannot sign into an iCloud account due to a lost password. The following article provides the steps for reseting iCloud account passwords:

     

    iCloud: Change your iCloud password

     

    Your iCloud password protects the privacy of the information (such as your email) stored in iCloud. Your password also protects your ability to locate or remotely erase your device using Find My iPhone. You should regularly change your iCloud password to protect your information. Your iCloud password is the password for the Apple IDyou use to sign in to iCloud.

     

    Important: If you use the same Apple ID for iCloud as you do with other Apple services such as the Apple Online Store, iTunes Store, App Store, or to purchase products in iPhoto or Aperture, changing your iCloud password also changes your password for these services. Make sure you sign in to those locations using your new password.

    1. Go to the My Apple ID website (appleid.apple.com) and follow the instructions to reset your Apple ID password.

      For more information, see the Apple Support article Apple ID: Changing your password.

    2. After changing your iCloud password, make sure you update it on all your devices and in any email apps you use to get your iCloud email.

      • On your iPhone, iPad, or iPod touch: Go to Settings > iCloud, then tap your iCloud account.

      • On a Mac: Choose Apple menu > System Preferences, then click iCloud.

      • On a Windows computer: Open iCloud for Windows.

      • In your email apps: Check the help provided for the email apps you’re using.

    If you set up iCloud on your iPhone, iPad, or iPod touch, make sure to set up a passcode lock on your device for added security. (Go to Settings > Passcode or Touch ID & Passcode.)

     

    Thank you for contributing to Apple Support Communities.

     

    Best,

    Bobby_D