Q: Why won't my old iPhone connect to my MacBook to do an iTunes backup?

After upgrading to an iPhone 6, I was encouraged to connect my old iPhone 5 to my computer to backup everything on it for transfer to my new iPhone. However, when I connect it, I get continuous notifications that iTunes cannot connect to this iPhone. Why is that, and what can I do to fix it?

iPad, iOS 7.0.6

Posted on Mar 21, 2015 1:35 PM

I have this question too

Q: Why won't my old iPhone connect to my MacBook to do an iTunes backup?

All replies

Helpful answers

by sterling r,

sterling r Mar 24, 2015 7:32 AM in response to Cyberparson
Community Specialists

Mar 24, 2015 7:32 AM in response to Cyberparson

Hi Cyberparson,

It sounds like your iPhone 5 isn't able to backup to iTunes because you get a message saying that iTunes cannot connect to the device. I would use this article about troubleshooting USB issues between iTunes and iOS:

iTunes: Resolve USB-related alerts

Thank you for using Apple Support Communities.
Cheers,
Sterling
Reply options

Link to this post

Q: Why won't my old iPhone connect to my MacBook to do an iTunes backup?

All replies Helpful answers

by sterling r,

All replies

Helpful answers