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Mavericks X 10.9.4 does not recognize Canoscan 8800f scanner

I was previously using my Canoscan 8800f scanner. I had Canon on the phone for 30 minutes trying to resolve my scanning issue. I download all of the drivers necessary (see below) but I get a "Fatal Exception" message when opening the Canon Navigator. The Canon Support representative could see all of the appropraite software was installed, yet the Mac was not recognizing my scanner. The scanner was plugged into two different USBs with no success. The support rep suggested either get a new USB cord or call Apple. Hel



1) File Name: msd_-mac-8800f-13_9_2a-ej7.dmg


This file is a TWAIN-compliant scanner driver for Canon color image scanner.

2)

File Name: mmno-mac-mpnv10-1_0_0a-en.dmg


In OS X v10.7/10.8/10.9/10.10, you will need to set up MP Navigator EX 1.0 Opener with Image Capture before scanning using the Operation Panel or Scanner Buttons on the machine.

3)

File Name: mnve_1_0-mac-all-1_0_8-ej7.dmg


This application software allows you to scan, save and print photos and documents. You can also edit images, or attach images to e-mail using this application software.

Posted on Mar 21, 2015 6:58 PM

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3 replies

Mar 21, 2015 7:03 PM in response to sofiafrombasking ridge

Check in the Mac App Store to see if there are any new drivers for it. If not then try using Image Capture (already installed on your iMac) and attempt to scan from that. If you have never use IC then please click Mac Basics: Using a scanner - Apple Support for instructions.


If the scanner still cannot be seen then it's not directly compatible with OS X and you will need to buy a tool such as VueScan.

Mavericks X 10.9.4 does not recognize Canoscan 8800f scanner

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