annie_stine
Level 1 (0 points)

Q: New Macbook Air Charger Won't Work

I had just bought my new Macbook Air today and when I tried t charge it the little LED light will not turn on. The only way to charge it is to turn it fully off. Is this how it is supposed to be? Or is this a problem?

MacBook Air, OS X Yosemite (10.10.2), Bought on March 21 2015

Posted on Mar 21, 2015 4:57 PM

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annie_stine

Q: New Macbook Air Charger Won't Work

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  • by John Galt,

    John Galt John Galt Mar 21, 2015 5:30 PM in response to annie_stine
    Level 9 (50,379 points)
    Mac OS X
    Mar 21, 2015 5:30 PM in response to annie_stine

    That's not right. First try an SMC reset described below. Read all the steps. If that does not resolve the problem, read what Apple has to say here: Apple Portables: Troubleshooting MagSafe adapters - Apple Support


    If that doesn't help, contact AppleCare using the Contact Us link that appears on every Apple web page. You shouldn't have to be so inconvenienced with a new Mac.



    Before Resetting the SMC

     

    Try each of the following steps in this order before you reset the SMC. Test the issue after completing each troubleshooting step to determine if the issue still occurs.

     

    1. Press Command + Option + Escape to force quit any application that is not responding.
    2. Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.
    3. Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.
    4. Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.

     

    Resetting the SMC on portables with a battery you should not remove on your own

     

    1. Shut down the computer.
    2. Plug in the MagSafe power adapter to a power source, connecting it to the Mac if it's not already connected.
    3. On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time. The power adapter indicator light may cycle off / on once.
    4. Release all the keys and the power button at the same time.
    5. Press the power button to turn on the computer.

  • by annie_stine,

    annie_stine annie_stine Mar 21, 2015 7:01 PM in response to John Galt
    Level 1 (0 points)
    Mar 21, 2015 7:01 PM in response to John Galt

    I just tried it and it still only works when i turn the computer off. thanks for the help though i really do appreciate.

  • by John Galt,

    John Galt John Galt Mar 21, 2015 7:05 PM in response to annie_stine
    Level 9 (50,379 points)
    Mac OS X
    Mar 21, 2015 7:05 PM in response to annie_stine

    Definitely contact Apple and have them make it right. The problem could be the power adapter, the MacBook Air, or both.