CaroDyck
Level 1 (0 points)

Q: Apple TV update won't download

I've been trying to download the latest Apple TV update, but the download fails every time. Any suggestions for a solution? I've tried restarting the device, restoring the device, and swearing at it vigorously.  Nothing seems to work. Help please  

Apple TV

Posted on Mar 21, 2015 5:48 PM

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CaroDyck

Q: Apple TV update won't download

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  • by alex_h1,

    alex_h1 alex_h1 Mar 24, 2015 8:35 AM in response to CaroDyck
    Community Specialists
    Mar 24, 2015 8:35 AM in response to CaroDyck

    Hello CaroDyck,

     

    Thanks for using Apple Support Communities.

     

    If the Apple TV is unable to maintain an active internet connectionto update, then the other option to update would be to restore the Apple TV.  I see that you said you had previously restored, but if that was successful then your Apple TV was updated to the current version.

     

    Apple TV (2nd and 3rd generation): Restoring your Apple TV - Apple Support

     

    Take care,

    Alex H.

  • by CaroDyck,

    CaroDyck CaroDyck Mar 24, 2015 10:13 AM in response to alex_h1
    Level 1 (0 points)
    Mar 24, 2015 10:13 AM in response to alex_h1

    Thanks for the response alex_h1.

     

    Yes, I have done a Restore (twice!), from the Settings>General>Restore on the AppleTV.  It boots back up with firmware version 6.0.2...but shows that there is a pending update, which fails to download & install...repeatedly.  There is an active internet connection (fluctuates a bit, between a download speed of 8.0 and 9.5 Mb/sec, according to speed tests) at all times.

     

    In the link you provided, I see an alternate updating/restore method, using a micro USB connection to iTunes.  I'll give that a try, this evening after work.

     

    Here's hoping it works!

     

    Caro