HT203052: Get help using iCloud Drive

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Raider123
Level 1 (0 points)

Q: Only iCloud.com updates files

I've been having issues with iCloud Drive. After numerous restarts of my iPad, I realized that the problem extended to all devices--except iCloud.com. None of my DEVICES are able to download/upload changes from other devices, but they will download changes from iCloud.com.

 

What I did:

I moved all existing files to my Mac.

I created a new pages document on iCloud.com.

It synced almost immediately to my iPad.

When I tried to create a file on my iPad, it didn't even upload.

This problem is also on my Mac & iPhone.

 

MacBook Pro Retina (13", Late 2013 2.4GHz)

iPad Air 2 64GB Wifi

iPhone 5c 16GB

iPad Air, iOS 8.2

Posted on Mar 21, 2015 7:37 PM

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Raider123

Q: Only iCloud.com updates files

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  • Helpful answers

  • by J.FromHuntsville,

    J.FromHuntsville J.FromHuntsville Mar 22, 2015 11:51 AM in response to Raider123
    Level 1 (0 points)
    Mar 22, 2015 11:51 AM in response to Raider123

    I, too, am experiencing this issue. Just spent about two-hours on the phone with the AppleCare Support folks.

    Created a Numbers document on the iPad on Friday evening, but it failed to upload to iCloud, and subsequently to my iPhone by Saturday afternoon. When I checked the iPad again, it said "Updating 2 documents…"

    Pages exhibits similar behaviour. Up/downloads are occurring, but at a very slow rate.

  • by gurs11rocks,

    gurs11rocks gurs11rocks Mar 23, 2015 3:23 AM in response to Raider123
    Level 1 (0 points)
    Mar 23, 2015 3:23 AM in response to Raider123

    I've also been experiencing this issue for the past week - extremely frustrating as exams are here and i'm unable to keep everything together and in sync.

    For me too, only iCloud.com changes are downloaded but when a change is made on my Mac, iPhone or iPad it isn't uploaded and synchronised with the others.