priyanka.a
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Q: Trouble adding hotmail (outlook) account post password change

Hi,

 

i have been facing trouble login into my outlook (Hotmail) account, I changed my password last week and since then my outlook (hotmail) account no longer is configured on my iPhone 5s 

iPhone 5s, iOS 8.1.2

Posted on Mar 21, 2015 11:02 PM

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priyanka.a

Q: Trouble adding hotmail (outlook) account post password change

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  • by brenden dv,

    brenden dv brenden dv Mar 24, 2015 9:21 AM in response to priyanka.a
    Community Specialists
    Mar 24, 2015 9:21 AM in response to priyanka.a

    Hi priyanka.a,

     

    I apologize, I'm a bit unclear on the exact nature of the issue you are describing. If you are having issues accessing your Hotmail email from the Mail app on your iPhone, you may find the troubleshooting steps outlined in the following article helpful:

     

    Get help with Mail on iPhone, iPad, and iPod touch - Apple Support

     

    Regards,

    - Brenden

  • by priyanka.a,

    priyanka.a priyanka.a Mar 25, 2015 9:53 PM in response to brenden dv
    Level 1 (0 points)
    Mar 25, 2015 9:53 PM in response to brenden dv

    HI Brenden,

     

    i have tried already seen the link provided by you, but it didn't help. I have been unable to to access my hotmail outlook post I changed the password on my computer. image.jpg

     

    AAttached is the error image for your reference.

     

    Cheers

    Priyanka

  • by brenden dv,

    brenden dv brenden dv Mar 31, 2015 2:43 PM in response to priyanka.a
    Community Specialists
    Mar 31, 2015 2:43 PM in response to priyanka.a

    Hi priyanka.a,

     

    Thank you for using the Apple Support Community. Given the nature of the issues you are describing and your current configuration, you may be better served by reaching out to one of Apple's other available resources for more direct assistance - https://getsupport.apple.com/GetproductgroupList.action

     

    Regards,

    - Brenden

  • by Milan_xo,

    Milan_xo Milan_xo Jun 30, 2015 2:05 AM in response to priyanka.a
    Level 1 (0 points)
    Jun 30, 2015 2:05 AM in response to priyanka.a

    Thank you so much! I spent hours trying to figure this out and it turns out it was the "two-step verification" that was causing the problem. Once I disabled that feature through my hotmail account using a web browser, I was able to connect my mail to my iPhone easily. 

     

    Follow these steps:

     

    1. sign on to your hotmail account using a web browser at www.hotmail.com

     

    2. click on your name in the top right hand corner and select "Account Settings"

     

    3. click the "Security & Privacy" tab

     

    4. click "More security settings"

     

    5. scroll down to Two-Step Verification and disable it

     

    Now you should be able to sign into your mail account using your regular hotmail password.

     

    *If you have installed an "Identity Verification App" that requires a password (different from your email password), then try using that password to connect your mail account to your iPhone. If you cannot remember it, or are unsure if you have installed a Identity Verification App, then follow steps 1-4 and scroll down to the Identity Verification Apps section and check to see if anything has been installed and disable as needed.

     

     

    This link has more information:

    http://http://www.askvg.com/fix-mail-apps-and-devices-shows-incorrect-password-e rror-after-enabling-2-step-verification-in-microsoft-or-gmail-account/