iPhone 6 Error 53 Unable to Install / Factory Reset

Question

iPhone 6 Error 53 Unable to Install / Factory Reset

After installing 8.1.3 the Battery was draining out very fast. Also the Touch Id went dead. Wanted to see whether this was resolved in 8.2 and hence tried to install 8.2 yesterday. First used the Wifi to upgrade. 8.2 got downloaded and the installation started but halfway through it gave error and exit from update. Then I tried updating through iTunes (latest version). After going through the installation for sometime I got the error "The iPhone "xyz" could not be updated. An unknown error occurred (53)". I disconnect the phone, switched it off and on. At this point of time the iPhone prompted me to connect to iTunes. Restarted the system (mac book), brought up iTunes and connect the iPhone through USB cable. iTunes prompted me to confirm for resetting the the iPhone to Factory settings. I confirmed. After some time I got the same error (error 53). The phone is now totally unusable. Looked at all articles on the net but I did not find any articles which helped me. I bought the phone in Singapore and I am not sure whether Apple will take it for service in India 😟

Any suggestions?

iPhone 6, iOS 8.2

Posted on Mar 21, 2015 10:19 PM

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Answer 1

Best reply

benderke

Level 1

5 points

Mar 22, 2015 2:17 AM in response to rajagopal_India

When restoring an iphone 6 (or 6 PLUS) with a not working touchid, you will get stuck at 50% of the process and the phone will be stuck in recovery mode.

The problem often occurres when installing a new screen, and in the process make a little damage to the home button (or its flex cable).

Also somethimes the replacement screen already has a new home button attached, and by changing the screen a new button is used instead of the original one (which is the only button which had working touchid for the iphone).

If you havent replaced the screen or what so every you will just need to set up a repair with apple and they will give you a brand new iphone as replacement.

Its kinda stupid a perfectly working iphone which has a defective touchid (by screen repair / water damage) gets stuck in recovery when updating / doing a recovery. Its turns your expensive iphone into a brick... . Way to go Apple 😟

So i really hope your warranty is still ok (mine they refused to repair).

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Answer 2

Mar 22, 2015 4:17 AM in response to benderke

Thanks Benderke for your reply. I have not replaced the screen nor have I given it for service for whatever reason and I do not remember of any water damage. Looks like I might have to get it across to Singapore for replacement. Thanks.

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Answer 3

Mar 25, 2015 12:55 PM in response to benderke

I went to the Apple store near to my house and they took the phone and got back to me in 2 days and told me that they are replacing the phone with a brand new iPhone. I got the new phone today. No problems and no questions asked. Awesome service by Apple. I never thought iPhone service by Apple will be so good. Keep it up.

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Answer 4

Apr 22, 2015 1:53 AM in response to rajagopal_India

HI, i have purchsed the iphone 6 gold 16gb unlock from my friend from usa. But now it have some black line from the top to the bottom, and when i update to ios 8.3 the itune appeared unknow error (53) and my iphone can not open back.

I Have bring it to my friend in apple store to check. My friends told me the touchid have changed. So i cannot update it anymore.

WIth this problem, can i send my iphone to any store in us to fix it for me. And do i need pay anything for this problem.

Hope soon answer. Thanks.

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Answer 5

Apr 22, 2015 2:19 AM in response to Neville9899

Hi. I think you should take your phone to an authorized Apple Center. In my case, the problem was because of a faulty circuit board and they replaced the phone. If your phone has not be jail broken and if they find that the problem is because of the faulty circuit board, then they will replace the phone.

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Answer 6

D.Cohen

Level 6

8,588 points

Apr 22, 2015 2:27 AM in response to rajagopal_India

Before going to Apple Store for the replacement or repair, try following these steps:

Turn your device off, then plug it to your computer with the home button pressed. Note that you need to have iTunes installed on this computer. Keep the Home button pressed until you see the iTunes logo on the screen of your iPhone. After that on your computer you should see the iTunes window saying your iPhone needs to be restored to factory settings. Click on the restore button.

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