Daniel London Charles
Level 1 (0 points)

Q: finder quit unexpectedly

Afternoon everyone,

 

Turn on my macbook pro this morning and my finder would not launch, a long error message come up in details please let me know if i should post it. Any help would be mush appreciated

thanks

MacBook Pro (13-inch Mid 2012), OS X Mavericks (10.9.5)

Posted on Mar 22, 2015 6:47 AM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (208,044 points)
Applications
A:

If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.

*The linked support article refers to OS X 10.10 ("Yosemite"), but the procedure is the same for OS X 10.7 ("Lion") and later.

Posted on Mar 22, 2015 8:02 AM

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Daniel London Charles

Q: finder quit unexpectedly

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  • Helpful answers

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Mar 22, 2015 6:49 AM in response to Daniel London Charles
    Level 9 (52,812 points)
    Mac OS X
    Mar 22, 2015 6:49 AM in response to Daniel London Charles

    Do post the message.

     

    Ciao.

  • by Daniel London Charles,

    Daniel London Charles Daniel London Charles Mar 22, 2015 6:52 AM in response to OGELTHORPE
    Level 1 (0 points)
    Mar 22, 2015 6:52 AM in response to OGELTHORPE

    Process:         Finder [31480]

    Path:            /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

    Identifier:      Finder

    Version:         ???

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [144]

    Responsible:     Finder [31480]

    User ID:         501

     

     

    Date/Time:       2015-03-22 13:40:07.789 +0000

    OS Version:      Mac OS X 10.9.5 (13F1066)

    Report Version:  11

    Anonymous UUID:  0C242176-67DE-E41C-7AA3-409C89C742F8

     

     

    Sleep/Wake UUID: 6B050F0C-5E6A-4156-B418-233372B6F3A7

     

     

    Crashed Thread:  0

     

     

    Exception Type:  EXC_BREAKPOINT (SIGTRAP)

    Exception Codes: 0x0000000000000002, 0x0000000000000000

     

     

    Application Specific Information:

    dyld: launch, loading dependent libraries, ignoring DYLD_* env vars

     

     

    Dyld Error Message:

      Library not loaded: /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils

      Referenced from: /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender

      Reason: image not found

     

     

    Binary Images:

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        0x7fff96b2f000 -     0x7fff96c16ff7  libxml2.2.dylib (26) <A1DADD11-89E5-3DE4-8802-07186225967F> /usr/lib/libxml2.2.dylib

        0x7fff96c17000 -     0x7fff96c17fff  com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib

        0x7fff96c18000 -     0x7fff96ec2ff5  com.apple.HIToolbox (2.1.1 - 698) <A388E773-AE7B-3FD1-8662-A98E6E24EA16> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox

        0x7fff96ec6000 -     0x7fff96f2bffb  com.apple.Heimdal (4.0 - 2.0) <C28DBCAE-01AC-363A-9046-3BD33F225526> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

        0x7fff96f2c000 -     0x7fff96f34ff7  com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <98BBB3E4-6239-3EF1-90B2-84EA0D3B8D61> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition

        0x7fff96f3b000 -     0x7fff9723bff7  com.apple.Foundation (6.9 - 1056.17) <E0B0FAF6-5CA8-3EEB-8BF2-104C0AEEF925> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

        0x7fff97743000 -     0x7fff97884fff  com.apple.QTKit (7.7.3 - 2826.24) <08E58C71-D16C-3357-989C-780A08994B27> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit

        0x7fff97885000 -     0x7fff97889ff7  libheimdal-asn1.dylib (323.92.2) <979AEAA0-59B3-3E99-94B1-9BB9C6C45273> /usr/lib/libheimdal-asn1.dylib

        0x7fff97be6000 -     0x7fff97d81ff8  com.apple.CFNetwork (673.5 - 673.5) <EF4DA617-D442-327A-9575-A75111A0A742> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

        0x7fff97d82000 -     0x7fff97dabff7  libc++abi.dylib (49.1) <21A807D3-6732-3455-B77F-743E9F916DF0> /usr/lib/libc++abi.dylib

        0x7fff97dac000 -     0x7fff97ddaff7  com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face

        0x7fff97ddb000 -     0x7fff97ddbffd  com.apple.audio.units.AudioUnit (1.10 - 1.10) <68B21135-55A6-3563-A3D6-3E692A7DEB7F> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

        0x7fff97df2000 -     0x7fff97e4dffb  com.apple.AE (665.5 - 665.5) <BBA230F9-144C-3CAB-A77A-0621719244CD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE

        0x7fff97e4e000 -     0x7fff97e95fff  libFontRegistry.dylib (127) <A77A0480-AA5D-3CC8-8B68-69985CD546DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib

        0x7fff97eac000 -     0x7fff97eaefff  com.apple.Mangrove (1.0 - 1) <72F5CBC7-4E78-374E-98EA-C3700136904E> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove

        0x7fff97ed2000 -     0x7fff97ed2fff  com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

        0x7fff97ed3000 -     0x7fff97f0efff  com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom

        0x7fff97fe0000 -     0x7fff97fe1fff  libunc.dylib (28) <62682455-1862-36FE-8A04-7A6B91256438> /usr/lib/system/libunc.dylib

        0x7fff9837b000 -     0x7fff98398ff7  com.apple.framework.Apple80211 (9.4 - 940.60) <043C7CFD-B57B-3F9D-B0FE-CA4B97C43968> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211

        0x7fff9840e000 -     0x7fff98413ff7  com.apple.MediaAccessibility (1.0 - 43) <D309D83D-5FAE-37A4-85ED-FFBDA8B66B82> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility

        0x7fff98538000 -     0x7fff98590ff7  com.apple.Symbolication (1.4 - 129.0.2) <B1F008C4-184D-36A2-922F-4A67A075D512> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion

        0x7fff98591000 -     0x7fff98591ff7  libkeymgr.dylib (28) <3AA8D85D-CF00-3BD3-A5A0-E28E1A32A6D8> /usr/lib/system/libkeymgr.dylib

        0x7fff98594000 -     0x7fff9859dffb  libsystem_notify.dylib (121.20.1) <9B34B4FE-F5AD-3F09-A5F0-46AFF3571323> /usr/lib/system/libsystem_notify.dylib

     

     

    Model: MacBookPro9,2, BootROM MBP91.00D3.B09, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f44

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: APPLE HDD HTS545050A7E362, 500.11 GB

    Serial ATA Device: MATSHITADVD-R   UJ-8A8

    USB Device: Hub

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: Hub

    USB Device: Hub

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: IR Receiver

    Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Mar 22, 2015 8:02 AM in response to Daniel London Charles
    Level 10 (208,044 points)
    Applications
    Mar 22, 2015 8:02 AM in response to Daniel London Charles

    If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.

    *The linked support article refers to OS X 10.10 ("Yosemite"), but the procedure is the same for OS X 10.7 ("Lion") and later.

  • by Daniel London Charles,

    Daniel London Charles Daniel London Charles Mar 22, 2015 8:32 AM in response to Linc Davis
    Level 1 (0 points)
    Mar 22, 2015 8:32 AM in response to Linc Davis

    HI Mr Davis

     

    would you be able to guide me through the back as i can't find files saved on the laptop thanks once again

  • by Linc Davis,

    Linc Davis Linc Davis Mar 22, 2015 9:04 AM in response to Daniel London Charles
    Level 10 (208,044 points)
    Applications
    Mar 22, 2015 9:04 AM in response to Daniel London Charles

    Try this first: Mac Basics: Time Machine backs up your Mac - Apple Support

  • by Daniel London Charles,

    Daniel London Charles Daniel London Charles Mar 22, 2015 9:20 AM in response to Linc Davis
    Level 1 (0 points)
    Mar 22, 2015 9:20 AM in response to Linc Davis

    time machine does not seem to be responding when i click on. My external hard drive is not blank as i currently use it to back information all ready, so would not be able to format it either.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 22, 2015 10:12 AM in response to Daniel London Charles
    Level 10 (208,044 points)
    Applications
    Mar 22, 2015 10:12 AM in response to Daniel London Charles

    Do you already have a current backup of all the data you care about?

  • by Daniel London Charles,

    Daniel London Charles Daniel London Charles Mar 22, 2015 10:22 AM in response to Linc Davis
    Level 1 (0 points)
    Mar 22, 2015 10:22 AM in response to Linc Davis

    no there where files on the desktop that where very important that i needed

  • by Linc Davis,

    Linc Davis Linc Davis Mar 22, 2015 10:31 AM in response to Daniel London Charles
    Level 10 (208,044 points)
    Applications
    Mar 22, 2015 10:31 AM in response to Daniel London Charles

    There are several ways to back up a Mac that is not fully functional. You need an external hard drive or other storage device to hold the data.

    1. Start up from the Recovery partition, from Internet Recovery, or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.

    If you use FileVault 2, then you must first unlock the startup volume. Select its icon ("Macintosh HD," unless you gave it a different name.) It will be nested below another disk icon, usually with the same name. Click the Unlock button in the toolbar. Enter your login password when prompted.

    2. If Method 1 fails because of disk errors, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.

    3. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.

    4. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

  • by Daniel London Charles,

    Daniel London Charles Daniel London Charles Mar 22, 2015 11:47 AM in response to Linc Davis
    Level 1 (0 points)
    Mar 22, 2015 11:47 AM in response to Linc Davis

    Okay back up done I think thank you. Still in disk utility what would be my next step thank you

  • by Linc Davis,

    Linc Davis Linc Davis Mar 22, 2015 11:58 AM in response to Daniel London Charles
    Level 10 (208,044 points)
    Applications
    Mar 22, 2015 11:58 AM in response to Daniel London Charles

    The next step would be to reinstall, as I wrote earlier.

  • by Daniel London Charles,

    Daniel London Charles Daniel London Charles Mar 22, 2015 3:07 PM in response to Linc Davis
    Level 1 (0 points)
    Mar 22, 2015 3:07 PM in response to Linc Davis

    Mr Davis it seem to be working thanks you so much

    I although i back everything up everything seem to be still there is that normal?

    Thank you so much for today you have been a massive help

  • by Linc Davis,

    Linc Davis Linc Davis Mar 22, 2015 3:41 PM in response to Daniel London Charles
    Level 10 (208,044 points)
    Applications
    Mar 22, 2015 3:41 PM in response to Daniel London Charles

    You only needed the backup in case something went wrong.