I need help with storage. 5 GB are free. So iCloud sends an email that I need more. So I purchase 20GB and now I want to downgrade back to the 5GB. I can check the 5GB box, but no DONE button appears. Anyone have an answer?

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I need help with storage. 5 GB are free. So iCloud sends an email that I need more. So I purchase 20GB and now I want to downgrade back to the 5GB. I can check the 5GB box, but no DONE button appears. Anyone have an answer?

I Need help with iCloud storage. 5gb are free, so I get an email, that mine is just about full. So I upgraded to 20gb and now I want to downgrade back to 5gb.

tthe DONE button doesn't highlight, so my requested can't be completed. Any help will be appreciated.

iMac (21.5-inch, Late 2012), iOS 6.0.2

Posted on Mar 22, 2015 7:25 AM

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Answer 1

ChrisJ4203

Level 10

236,345 points

Mar 22, 2015 7:27 AM in response to KarenDV

See this support document for help with iCloud storage issues. Get help using iCloud storage - Apple Support

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Answer 2

KarenDV Author

Level 1

9 points

Mar 22, 2015 7:52 AM in response to ChrisJ4203

The problem I'm having is I can't TAP the done button. It doesn't highlight

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Answer 3

ChrisJ4203

Level 10

236,345 points

Mar 22, 2015 1:35 PM in response to KarenDV

Have you tried rebooting the computer? If not, the next step is to contact iCloud Support. http://www.apple.com/support/icloud/

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Answer 4

KarenDV Author

Level 1

9 points

Mar 22, 2015 2:37 PM in response to ChrisJ4203

Thanks Chris, I have tried that, will now contact iCloud support.

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Answer 5

ChrisJ4203

Level 10

236,345 points

Mar 22, 2015 3:06 PM in response to KarenDV

You're welcome. Since I'm not a Mac user, I wouldn't know of any other hints to deal with the computer, and I know that iCloud interacts differently on the Mac than it does with Windows. Good luck.

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