Q: my i pad 2 is stuck,even cannot turn off.when i try to restore through pc,it come out with the words"i tunes could not back up the ... my i pad 2 is stuck,even cannot turn off.when i try to restore through pc,it come out with the words"i tunes could not back up the ipad because a session could not be started with the ipad",may i know whats the problems?tq more
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Helpful answers
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Mar 24, 2015 11:14 AM in response to mattlimby joe_7399,Hi mattlim,
Welcome to the Apple Support Communities!
I understand that you are receiving an alert that your iPad could not back up because a session could not be started. To troubleshoot this situation, I would recommend reading over and working through the information in the attached article.
If you can't back up or restore your iPhone, iPad, or iPod using iTunes - Apple Support
Best regards,
Joe
