my i pad 2 is stuck,even cannot turn off.when i try to restore through pc,it come out with the words"i tunes could not back up the ipad because a session could not be started with the ipad",may i know whats the problems?tq

my i pad 2 is stuck,even cannot switch off and cannot restore

iPad 2, iOS 8.0.2

Posted on Mar 22, 2015 7:30 AM

Reply
1 reply

Mar 24, 2015 11:14 AM in response to mattlim

Hi mattlim,


Welcome to the Apple Support Communities!


I understand that you are receiving an alert that your iPad could not back up because a session could not be started. To troubleshoot this situation, I would recommend reading over and working through the information in the attached article.


If you can't back up or restore your iPhone, iPad, or iPod using iTunes - Apple Support


Best regards,

Joe

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

my i pad 2 is stuck,even cannot turn off.when i try to restore through pc,it come out with the words"i tunes could not back up the ipad because a session could not be started with the ipad",may i know whats the problems?tq

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.