Error message: "iTunes could not restore the iPhone because the iPhone disconnected."

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Level 1

4 points

Error message: "iTunes could not restore the iPhone because the iPhone disconnected."

I have a Mac running OS X Yosemite version 10.10.2 and have an iPhone 6 running iOS 8.2. I deleted all of my previous backups thinking that maybe the old backups were corrupted. I still get this message. I tried changing USB cables and different USB ports. Still no luck. Did I possibly delete my backup folders so there is no where for the backup to go to? When using "Finder" how do I find where the backup folder is? Any help would be greatly appreciated.

iPhone 6, iOS 8.2, Mac OS X Yosemite version 10.10.2

Posted on Mar 22, 2015 11:41 AM

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Answer 1

FCararie Author

Level 1

4 points

Mar 22, 2015 4:12 PM in response to FCararie

Instead of "restore" I meant to say "Backup".

"iTunes could not BACKUP the iPhone because the iPhone is disconnected."

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Answer 2

DonH49

Level 6

16,704 points

Mar 22, 2015 4:32 PM in response to FCararie

if you deleted the backups you must start over.

Backups are found in user then option key top to library and then Application support then mobile sync but they probably will not be there.

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Answer 3

FCararie Author

Level 1

4 points

Mar 22, 2015 4:58 PM in response to DonH49

Where do I find "user"? I hope you can walk me through. I'm a beginner with all this. Also, do I need to make a backup folder for the backups to go in to? Thanks.

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Answer 4

FCararie Author

Level 1

4 points

Mar 22, 2015 5:45 PM in response to FCararie

OK I found Users but when I clicked on it and then clicked on application support I didn't see a MobileSync folder to click on. Do I need to create one?

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Answer 5

Apr 21, 2015 1:39 PM in response to FCararie

This is happening to me with an iPhone 6 and 10.10.3… Any solutions other than deleting the backup and doing it again?

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