HT201422: If you get an error when trying to activate iMessage or FaceTime
Learn about If you get an error when trying to activate iMessage or FaceTime
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Helpful answers
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Mar 25, 2015 6:38 AM in response to kafe chby judysings,Hi kafe ch,
If you are seeing a "waiting for activation" error message when you attempt to activate FaceTime, try the following:
If you get an error when trying to activate iMessage or FaceTime - Apple Support
- Make sure that you’re connected to a cellular data or Wi-Fi network. If you're using an iPhone, you'll need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
- Go to Settings > General > Date & Time and make sure that your time zone is set up correctly.
- Go to Settings > Messages and turn off iMessage.
- Go to Settings > FaceTime and turn off FaceTime.
- Restart your device.
- Turn iMessage and FaceTime back on.
If you've waited more than an hour, try these steps:
- Make sure that your device has the latest version of iOS.
- If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.
- Contact Apple Support.
Regards,
- Judy
