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iphone screen freezes or goes dark since IOS 8.2 update

Installed the 8.2 update on my 4S a couple weeks ago and since then my screen keeps freezing (no touch capabilities) or it will go dark. When this happens the phone won't even shutdown with just the power button and I have to do a hard restart. The battery % registers at 80+% but after the restart it will always say the battery is dead and i need to recharge my phone. does anyone else have these problems and have any suggestions?

iPhone 4S, iOS 8.2

Posted on Mar 22, 2015 2:08 PM

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1 reply

Mar 25, 2015 7:31 AM in response to cldegen1

Hi cldegen1,


If you are having issues with your your iPhone not responding and screen going blank, you may want to try some things to troubleshoot.


First, quit all running applications and test again -


Force an app to close in iOS


Next, I would try restarting and if needed resetting the iPhone -


Restart or reset your iPhone, iPad, or iPod touch


If the issue is still present, you may want to restore the iPhone as a new device -


How to erase your iOS device and then set it up as a new device or restore it from backups


Thanks for using Apple Support Communities.


Best,


Brett L

iphone screen freezes or goes dark since IOS 8.2 update

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