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User profile for user: kingdru
kingdru Author
User level: Level 1
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cannot install updates from app store

imac 2012, 2.7GHz i5, 8GB, Yosemite 10.10.2


After updating to Yosemite 10.10.1 the app store stopped installing system apps such as 10.10.2, iTunes, Hp and Epson updates, iMovies etc. I solved the 10.10.2 update by downloading and directly installing but the app store still did not not allow updates for security updates, iTunes etc.


App store lists the updates available, I click update, it says installing for 2 seconds, then says installed and lists the installed app under 'updates installed in the last 30days'. A few seconds later the app returns under 'updates available' as needing updating.


After trying verify and fix disk and verify and fix permissions without success, I reinstalled Yosemite 10.10.2 by using CMD R and selecting reinstall OS X, however the problem is exactly the same - I cannot update OS X software apps.


Any ideas?

iMac (21.5-inch Mid 2011), OS X Yosemite (10.10.2)

Posted on Mar 22, 2015 1:35 PM

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Posted on Mar 23, 2015 7:08 AM

Launch the Console application in any of the following ways:

ā˜ž Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

ā˜ž In the Finder, select Go ā–¹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

ā˜ž Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ā–¹ All Messages

from the log list on the left. If you don't see that list, select

View ā–¹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then try to update. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messagesā€”post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Mar 23, 2015 7:08 AM in response to kingdru

Launch the Console application in any of the following ways:

ā˜ž Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

ā˜ž In the Finder, select Go ā–¹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

ā˜ž Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ā–¹ All Messages

from the log list on the left. If you don't see that list, select

View ā–¹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then try to update. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messagesā€”post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

Reply
User profile for user: kingdru
kingdru Author
User level: Level 1
0 points

Mar 27, 2015 11:24 AM in response to Linc Davis

Thanks. Each of the updates that will not update produce a huge amount of different information. Here is an extract of the Epson printer software update 3.0:

Is this enough?


27/03/2015 18:08:25.209 locationd[59]: failed to bind score

27/03/2015 18:08:25.209 locationd[59]: failed to bind reach

27/03/2015 18:08:25.209 locationd[59]: failed to bind channel

27/03/2015 18:08:25.209 locationd[59]: failed to bind infoMask

27/03/2015 18:08:25.209 locationd[59]: failed to bind rowid

27/03/2015 18:08:25.611 softwareupdate_download_service[455]: securityd_message_with_reply_sync Failed to talk to secd after 4 attempts.

27/03/2015 18:08:25.611 softwareupdate_download_service[455]: SecOSStatusWith error:[-25291] The operation couldnā€™t be completed. (com.apple.security.xpc error 3 - <connection: 0x7fba0366bc10> { name = com.apple.securityd.xpc, listener = false, pid = 0, euid = 4294967295, egid = 4294967295, asid = 4294967295 }: Connection invalid)

27/03/2015 18:08:26.097 genatsdb[1557]: sandbox cache error 8: attempt to write a readonly database

27/03/2015 18:08:28.211 genatsdb[1557]: SQLite: unixTruncateDatabase() failed with 10 for replacing '/private/var/folders/zz/zyxvpxvq6csfxvn_n00000c4000031/C/com.apple.sandbox/san dbox-cache.db' with flags 0

27/03/2015 18:08:28.394 genatsdb[1557]: sandbox cache could not be reset

27/03/2015 18:08:29.452 fontd[1528]: ATS is unable to switch to Read/Write database - ATS will run off of a read-only database. Only System Fonts will be available.

27/03/2015 18:08:29.854 softwareupdate_download_service[455]: securityd_message_with_reply_sync Failed to talk to secd after 4 attempts.

27/03/2015 18:08:29.854 softwareupdate_download_service[455]: SecOSStatusWith error:[-25291] The operation couldnā€™t be completed. (com.apple.security.xpc error 3 - <connection: 0x7fba0366bc10> { name = com.apple.securityd.xpc, listener = false, pid = 0, euid = 4294967295, egid = 4294967295, asid = 4294967295 }: Connection invalid)

27/03/2015 18:08:31.284 bird[600]: failed allocating documentID for path:'/Users/???/Library/Mobile Documents/com~apple~mail/Data/MailData/ubiquitous_SyncedRules.plist' parentFileID:1083635 fileID:1083675 size:5912 mtime:1353696346 mode:-rw-r--r-- documentID:0 generationID:1 fd:19 refs:1; error 13 (Permission denied)

27/03/2015 18:08:31.285 bird[600]: failed allocating documentID for path:'/Users/???/Library/Mobile Documents/com~apple~mail/Data/MailData/ubiquitous_SyncedSmartMailboxes.plist' parentFileID:1083635 fileID:1083617 size:2949 mtime:1411418076 mode:-rw-r--r-- documentID:0 generationID:4 fd:19 refs:1; error 13 (Permission denied)

27/03/2015 18:08:31.286 bird[600]: failed allocating documentID for path:'/Users/???/Library/Mobile Documents/com~apple~mail/Data/MailData/Signatures/ubiquitous_AllSignatures.plis t' parentFileID:1083636 fileID:1083611 size:182 mtime:1353696344 mode:-rw-r--r-- documentID:0 generationID:1 fd:19 refs:1; error 13 (Permission denied)

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Mar 28, 2015 11:19 AM in response to kingdru

Back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

/var/folders/zz

Right-click or control-click the highlighted line and select

Services ā–¹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ā–¹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

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cannot install updates from app store

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