HT201263: If you can't update or restore your iPhone, iPad, or iPod touch

Learn about If you can't update or restore your iPhone, iPad, or iPod touch

Huntooning

Level 1 (0 points)

Q: cannot change the apple ID on iphone 5

how do i restore my iphone 5 to a factory restore? the iphone is stuck on the old apple ID, and will not let me restore it/

iPhone 5, iOS 8.2

Posted on Mar 22, 2015 7:58 PM

I have this question too

Solved

Level 8 (38,076 points)

Mac OS X

A:

You need to change your Apple ID back to the old one (at https://appleid.apple.com), log out of iCloud on the phone, then change the Apple ID back. See: If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support

Posted on Mar 24, 2015 5:11 PM

Q: cannot change the apple ID on iphone 5

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Helpful answers

by imobl,

imobl Mar 23, 2015 4:59 AM in response to Huntooning
Level 5 (7,031 points)

iPhone

Mar 23, 2015 4:59 AM in response to Huntooning

You need the person who owns the old AppleID to remove the Activation Lock so you
can set the iPhone up as a new phone. When you contact the owner of the AppleID,
have them do the things in this link:
Prepare your device to sell or give away

If you cannot contact the owner of the old AppleID, the iPhone is useless. This is
called Activation Lock and is a security feature in iOs 7 and later. There is no
workaround.
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by Huntooning,

Huntooning Mar 24, 2015 5:08 PM in response to imobl
Level 1 (0 points)

Mar 24, 2015 5:08 PM in response to imobl

This is my iphone and i am the original owner. I changed my apple ID to another email address when the problem started. The iCloud and apple ID on the web > my computer> changed just fine. The problem is that my iphone is stuck with the old ID /password. When I try to restore or erase the iphone it asks for the old password associated with the old ID. What ever password I use it won't recognize it and or any combination of the old or new. It asks me to turn off the "find my phone", asking for the password > referencing the old email address. No combination will work:( It acted like it took last night, but when I turned it on today, it is back to the same old crap. It will not sync. I don't know how to change the email address on the phone. I have tried every combination of resets and dumps to no avail. I am ready to try the "Giant magnet wipe" to restore it to clear. I did find duplicate contacts appear today.
Help!
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by Lawrence Finch,Solvedanswer

Lawrence Finch Mar 24, 2015 5:11 PM in response to Huntooning
Level 8 (38,076 points)

Mac OS X

Mar 24, 2015 5:11 PM in response to Huntooning

You need to change your Apple ID back to the old one (at https://appleid.apple.com), log out of iCloud on the phone, then change the Apple ID back. See: If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
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by Huntooning,

Huntooning Mar 25, 2015 1:33 PM in response to Lawrence Finch
Level 1 (0 points)

Mar 25, 2015 1:33 PM in response to Lawrence Finch

THANK YOU!!!
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