Q: My apple remote (the one that came with the device) won't connect. I've replaced the battery; I've unplugged both the box and my r ... My apple remote (the one that came with the device) won't connect. I've replaced the battery; I've unplugged both the box and my router and reconnected everything, and nothing happens. more
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Helpful answers
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Mar 25, 2015 9:34 AM in response to janle2by brenden dv,Hi janle2,
I'm sorry to hear you are having issues with your Apple TV remote. It sounds like you have been on the right track in troubleshooting this issue. If the remote continues to be unresponsive, you may want to doublecheck the troubleshooting steps outlined in the following article, including taking the remote in for evaluation if necessary:
Troubleshooting the Apple Remote - Apple Support
Regards,
- Brenden
