Q: Verizon iPhone 6 128GB

I have had my iPhone 6 for about 4 months when recently I was on a call and the screen was BLACK... I couldn't end the call.. The only way out was a hard reset to the phone by holding down the home button and pressing the power button.. I updated to iOS 8.2 and that didn't seem to fix the problem.. Does anyone have a fix or experiencing the same problem

Thanks

iPhone 6, iOS 8.2, Verizon iPhone 6 128GB

Posted on Mar 22, 2015 8:36 PM

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Q: Verizon iPhone 6 128GB

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by mario49,

mario49 Mar 25, 2015 11:04 AM in response to info4guy
Community Specialists

Mar 25, 2015 11:04 AM in response to info4guy
Hello info4guy,

After reviewing your post, it sounds like the screen on the iPhone is black only. It looks like you have already done some troubleshooting. I would recommend that you read this article, it may be able to help the issue.

Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
If you see a solid color screen (black, white or blue)

Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.
Reset your device while it's plugged in.
If resetting doesn’t fix the issue, restore your device.
If you still see the issue after you restore, contact Apple Support.

Thanks for using Apple Support Communities.
Have a nice day,
Mario
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Q: Verizon iPhone 6 128GB

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by mario49,

If you see a solid color screen (black, white or blue)

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