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iphone 5s stop work

i was charging my iphone and after that i noticed that phone doing restart and after that i saw blue screen and it stop work, now after 5 hours it work but not as usually, for example camera one time work and another no, and fingerprint don't work

what can I do ?

iPhone 5s, iOS 8.2

Posted on Mar 23, 2015 10:24 AM

Reply
3 replies

Mar 23, 2015 10:58 AM in response to ghaith80

Try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose any data by resetting, but it can cure some glitches.

If this does not help, setting it up as new device would be the next step:

How to erase your iOS device and then set it up as a new device or restore it from backups


If this does not work, set it back to factory settings, without using a backup, explained here:

Use iTunes to restore your iOS device to factory settings - Apple Support

Mar 29, 2015 12:17 PM in response to ghaith80

Sorry, since this did not work, it must be hardware related and you'll have to get the phone checked by visiting an Authorized Apple Service Provider or Apple Store.

Find an Apple Authorized Service Provider


You can also contact Apple Support and have them service it:

iPhone - Contact Support - Apple Support


One last try: Did you try to put it in DFU mode and restore the phone?

DFU mode is explained on this page

iphone 5s stop work

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