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Mar 26, 2015 9:28 AM in response to capramegby judysings,Hey caprameg,
If you are having issues restoring your iPhone, take a look at the resource below for some initial troubleshooting steps.
Resolve iOS update and restore errors in iTunes - Apple Support
https://support.apple.com/en-lb/HT201210Get help with iOS update and restore errors - Apple Support
https://support.apple.com/en-lb/TS3694To narrow down the issue, you can try different equipment:
- Use the USB cable that came with your device, or a different Apple USB cable.
- Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
- Try a different computer.
- Solve other issues with the USB connection, then with your security software.
- Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Make sure that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
I hope this information helps ....
- Judy
