bnp1006
Level 1 (0 points)

Q: Update Errors

I tried to update my iPhone through iTunes using my laptop, but there was an error downloading the update and now my phone is telling me to connect to itunes but I'm unable to even though I've tried using multible chargers and redownloaded iTunes. what do I do now? I can't have itunes support call me either because my phone won't take calls

iPhone 5c, iOS 8.1.3

Posted on Mar 23, 2015 7:44 PM

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bnp1006

Q: Update Errors

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  • by Jason L,

    Jason L Jason L Mar 26, 2015 9:48 AM in response to bnp1006
    Community Specialists
    Mar 26, 2015 9:48 AM in response to bnp1006

    Hi bnp1006,

    Welcome to Apple Support Communities.

     

    It sounds like your iPhone 5c is in recovery mode after running into an issue updating iOS using iTunes on your computer. Did you see a specific error number when the issue occurred?

    Take a look at the article linked below and try the general troubleshooting tips that it provides.

    Resolve iOS update and restore errors in iTunes - Apple Support

     

    Also, the quoted section of this article provides suggestions that’ll resolve most issues related to downloading the update with iTunes.

    Get help with iOS update and restore errors - Apple Support

    Solve network errors

     

    Related errors: 17, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200, or "There was a problem downloading the software," or "The device isn't eligible for the requested build." These alerts mean that your computer is either having difficulty contacting the Apple update server or communicating with your device.

     

    Check your computer for software or settings that might cause communication issues between your computer and Apple or between your computer and your device.

     

    Ciao,

    -Jason