Q: Iphone 6 touchid

Hi,

I am using an Iphone 6 and my TouchID suddenly stopped working. My battery also started to drain down so quickly. Its only 6 months I am using this Iphone.

Can someone advise me on this ?

Thanks.

iPhone 6, iOS 8.2

Posted on Mar 23, 2015 9:53 PM

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Q: Iphone 6 touchid

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by sberman,

sberman Mar 23, 2015 10:02 PM in response to a283
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Mar 23, 2015 10:02 PM in response to a283

See "Get Help with Touch ID" and other tips near the bottom here:
Use Touch ID on iPhone and iPad - Apple Support
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by a283,

a283 Mar 23, 2015 10:14 PM in response to sberman
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Mar 23, 2015 10:14 PM in response to sberman

Hi Sberman,

I know how to do the setup of touchid, the problem is that its not detecting it. Here is a print screen of the error when trying to re-setup:
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by sberman,

sberman Mar 23, 2015 10:18 PM in response to a283
Level 8 (41,031 points)

Mar 23, 2015 10:18 PM in response to a283

Oh, your screen shot helps, thanks.

If your finger is in a normal state (e.g., not oily) and the Touch ID button surface is clean, then your iPhone is still under warranty, so I would suggest taking it in to an Apple Store or Authorized Apple Service Center for (free) appraisal and advice.
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by a283,

a283 Mar 23, 2015 10:30 PM in response to sberman
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Mar 23, 2015 10:30 PM in response to sberman

Thank you sberman, but your answer didnt really helped me. I am talking about a hardware issue in the iphone here, eitheir coming from IOS 8.2 or complete hardware malfunction. (oily fingers, and so on is not the issue here).

Thanks anyway.
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by sberman,

sberman Mar 23, 2015 10:37 PM in response to a283
Level 8 (41,031 points)

Mar 23, 2015 10:37 PM in response to a283

As I tried to say, since oily fingers is not the issue, then there is an issue with the iPhone. It should be covered under warranty. Take the iPhone in to an Apple Store or Authorized Apple Service Center for a (free) inspection and likely repair.
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by a283,

a283 Mar 23, 2015 10:38 PM in response to sberman
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Mar 23, 2015 10:38 PM in response to sberman

Ok. Thanks.
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Q: Iphone 6 touchid

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by sberman,

by a283,

by sberman,

by a283,

by sberman,

by a283,

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