leaoneill1
Level 1 (0 points)

Q: Camera screen black, touchscreen buttons mostly unresponsive, though screenshots work

My camera screen is black/blank and the touchscreen buttons on it are not responding or very temperamental.  Screenshots work.  I can only very occasionally view the camera roll through 'camera'.  This has happened before when storage full but I always get a message too, this hasn't happened this time and the storage isn't full.  Tried to use camera via Videostar which brings up a message 'in remote camera mode' and 'waiting to join multi-camera group' this may be usual for videostar? It's an app my daughter uses but I think it might be connected to the camera not being in use.  When searching for remote camera mode I found apps that can be used to make iPhones into security cameras and wondered if it's possible that someone could have connected to my phone without my knowledge? Any suggestions gratefully received.  Leacamera screen is black/blank and the touchscreen buttons on it are not responding or very temperamental.  Screenshots work.  I can only very occasionally view the camera roll through 'camera'.  This has happened before when storage full but I always get a message too, this hasn't happened this time and the storage isn't full.  Tried to use camera via Videostar which brings up a message 'in remote camera mode' and 'waiting to join multi-camera group' this may be usual for videostar? It's an app my daughter uses but I think it might be connected to the camera not being in use.  When searching for remote camera mode I found apps that can be used to make iPhones into security cameras and wondered if it's possible that someone could have connected to my phone without my knowledge? Any suggestions gratefully received.  Lea

Posted on Mar 24, 2015 5:58 AM

Close
leaoneill1

Q: Camera screen black, touchscreen buttons mostly unresponsive, though screenshots work

  • All replies
  • Helpful answers

  • by joe_7399,Helpful

    joe_7399 joe_7399 Mar 26, 2015 1:22 PM in response to leaoneill1
    Community Specialists
    Mar 26, 2015 1:22 PM in response to leaoneill1

    Greetings leaoneill1,

     

    Welcome to the Apple Support Communities!

     

    I understand that when you open the Camera application on your iPhone you see only a blank black screen. I understand that you are using camera applications that were downloaded from the App Store as well, but for troubleshooting purposes, please troubleshoot with the built-in Camera application. To troubleshoot this situation, please use the attached article as a resource. 

     

    Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support

     

    You see a closed lens or black screen

    If you see a closed lens or black screen when you open the Camera app, try these steps:

     

    1. Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
    2. Force the app to close, then open the Camera app again.
    3. Restart your device, then open the Camera app again.
    4. If your device has a front and rear camera, try both cameras by tapping Camera swap icon (camera swap icon). If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.

     

    Cheers,

    Joe