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Mac says Physical memory is 4gb, virtual memory is 3.98gb. Do I need more RAM?

Mac says Physical memory is 4gb, virtual memory is 3.98gb. Do I need more RAM? The computer is really slow and its tough to work on it. I ran an Etre Check but Im not sure what Im looking for. Any help would be appreciated 🙂

Problem description:

Running slow


EtreCheck version: 2.1.8 (121)

Report generated March 24, 2015 at 2:43:00 PM EDT

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

iMac (27-inch, Mid 2011) (Technical Specifications)

iMac - model: iMac12,2

1 2.7 GHz Intel Core i5 CPU: 4-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ℹ️

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 2560 x 1440

Cintiq 12WX 1280 x 800 @ 60 Hz


System Software: ℹ️

OS X 10.9.5 (13F1066) - Time since boot: 4 days 6:7:12


Disk Information: ℹ️

WDC WD1001FALS-403AA0 disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (850.36 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


OPTIARC DVD RW AD-5690H


USB Information: ℹ️

Western Digital My Book 1230 3 TB

EFI (disk2s1) <not mounted> : 315 MB

Time Machine backups (disk2s2) /Volumes/Time Machine backups : 1.50 TB (1.29 TB free)

File backups (disk2s3) /Volumes/File backups : 1.50 TB (1.41 TB free)

Tablet DTZ-1200W

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader

Apple Inc. FaceTime HD Camera (Built-in)

Tablet PTK-640

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Configuration files: ℹ️

/etc/hosts - Count: 20


Gatekeeper: ℹ️

Anywhere


Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] at.obdev.nke.LittleSnitch (3894 - SDK 10.8) [Click for support]

[not loaded] com.devguru.driver.SamsungComposite (1.2.57 - SDK 10.6) [Click for support]

[not loaded] com.mice.driver.PS3Controller (1.0.0d1) [Click for support]

[not loaded] com.olympus.CamBlockCommandsDeviceUP (3.1.0 - SDK 10.6) [Click for support]

[not loaded] com.wacom.kext.wacomtablet (6.1.5) [Click for support]


/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.SamsungACMControl (1.2.57 - SDK 10.6) [Click for support]

[not loaded] com.devguru.driver.SamsungACMData (1.2.57 - SDK 10.6) [Click for support]

[not loaded] com.devguru.driver.SamsungMTP (1.2.57 - SDK 10.5) [Click for support]

[not loaded] com.devguru.driver.SamsungSerial (1.2.57 - SDK 10.6) [Click for support]


Problem System Launch Daemons: ℹ️

[failed] com.apple.wdhelper.plist


Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[not loaded] com.teamviewer.teamviewer.plist [Click for support]

[running] com.wacom.wacomtablet.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[loaded] com.barebones.authd.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[not loaded] com.teamviewer.teamviewer_service.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]


User Login Items: ℹ️

Canon IJ Network Scanner Selector2 Application Hidden (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)

KiesAgent UNKNOWN (missing value)

KiesViaWiFiAgent UNKNOWN (missing value)

Music Manager UNKNOWN (missing value)

Music Manager Application Hidden (/Users/[redacted]/Library/PreferencePanes/MusicManager.prefPane/Contents/Helpe rs/MusicManagerHelper.app)


Internet Plug-ins: ℹ️

WacomNetscape: Version: 1.1.0-5 [Click for support]

Unity Web Player: Version: UnityPlayer version 3.4.2f3 - SDK 10.5 [Click for support]

Default Browser: Version: 537 - SDK 10.9

npCricut: Version: Cricut_x86_64 1.000 - SDK 10.9 [Click for support]

WacomSafari: Version: 1.1.0-5 [Click for support]

Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Click for support]

CANONiMAGEGATEWAYDL: Version: 3.0.0.2 [Click for support]

EPPEX Plugin: Version: 3.0.5.0 [Click for support]

JavaAppletPlugin: Version: Java 7 Update 21 Check version


Safari Extensions: ℹ️

Slick Savings [Adware! - Remove]

Ebay Shopping Assistant [Adware! - Remove]

Searchme [Adware! - Remove]


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

MusicManager [Click for support]

WacomTablet [Click for support]


Time Machine: ℹ️

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 148.98 GB

Destinations:

Time Machine backups [Local]

Total size: 1.50 TB

Total number of backups: 56

Oldest backup: 2014-11-05 01:20:12 +0000

Last backup: 2015-03-24 18:27:40 +0000

Size of backup disk: Adequate

Backup size 1.50 TB > (Disk used 148.98 GB X 3)


Top Processes by CPU: ℹ️

4% WindowServer

2% Activity Monitor

1% WacomTabletDriver

1% sysmond

1% com.apple.WebKit.Plugin.64


Top Processes by Memory: ℹ️

176 MB Safari

43 MB Finder

40 MB com.apple.WebKit.WebContent

26 MB com.apple.WebKit.Networking

26 MB mds


Virtual Memory Information: ℹ️

56 MB Free RAM

873 MB Active RAM

861 MB Inactive RAM

1.10 GB Wired RAM

24.17 GB Page-ins

9.53 GB Page-outs


Diagnostics Information: ℹ️

Mar 24, 2015, 02:08:46 PM /Library/Logs/DiagnosticReports/Adobe InDesign CS6_2015-03-24-140846_[redacted].hang

Mar 24, 2015, 02:08:46 PM /Library/Logs/DiagnosticReports/iTunes_2015-03-24-140846_[redacted].hang

Mar 23, 2015, 09:12:02 AM /Library/Logs/DiagnosticReports/Google Chrome_2015-03-23-091202_[redacted].hang

iMac, OS X Mavericks (10.9.5)

Posted on Mar 24, 2015 11:53 AM

Reply
4 replies

Mar 24, 2015 11:56 AM in response to 101nine

Retest after getting rid of the AdWare junk.

Please review the options below to determine which method is best to remove the Adware installed on your computer.


The Easy, safe, effective method:

http://www.adwaremedic.com/index.php


If you are comfortable doing manual file removals use the somewhat more difficult method:

http://support.apple.com/en-us/HT203987


Also read the articles below to be more prepared for the next time there is an issue on your computer.

https://discussions.apple.com/docs/DOC-7471

https://discussions.apple.com/docs/DOC-8071

http://www.thesafemac.com/tech-support-scam-pop-ups/

Mar 24, 2015 12:14 PM in response to stedman1

Thanks Stedman1, Just ran Adware medic and got those off the computer. Im using photoshop and other graphics programs too so that takes up memory. Here's the new report:

EtreCheck version: 2.1.8 (121)

Report generated March 24, 2015 at 3:05:22 PM EDT

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

iMac (27-inch, Mid 2011) (Technical Specifications)

iMac - model: iMac12,2

1 2.7 GHz Intel Core i5 CPU: 4-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ℹ️

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 2560 x 1440

Cintiq 12WX 1280 x 800 @ 60 Hz


System Software: ℹ️

OS X 10.9.5 (13F1066) - Time since boot: 4 days 6:30:29


Disk Information: ℹ️

WDC WD1001FALS-403AA0 disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (852.08 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


OPTIARC DVD RW AD-5690H


USB Information: ℹ️

Western Digital My Book 1230 3 TB

EFI (disk2s1) <not mounted> : 315 MB

Time Machine backups (disk2s2) /Volumes/Time Machine backups : 1.50 TB (1.29 TB free)

File backups (disk2s3) /Volumes/File backups : 1.50 TB (1.41 TB free)

Tablet DTZ-1200W

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader

Apple Inc. FaceTime HD Camera (Built-in)

Tablet PTK-640

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Configuration files: ℹ️

/etc/hosts - Count: 20


Gatekeeper: ℹ️

Anywhere


Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] at.obdev.nke.LittleSnitch (3894 - SDK 10.8) [Click for support]

[not loaded] com.devguru.driver.SamsungComposite (1.2.57 - SDK 10.6) [Click for support]

[not loaded] com.mice.driver.PS3Controller (1.0.0d1) [Click for support]

[not loaded] com.olympus.CamBlockCommandsDeviceUP (3.1.0 - SDK 10.6) [Click for support]

[not loaded] com.wacom.kext.wacomtablet (6.1.5) [Click for support]


/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.SamsungACMControl (1.2.57 - SDK 10.6) [Click for support]

[not loaded] com.devguru.driver.SamsungACMData (1.2.57 - SDK 10.6) [Click for support]

[not loaded] com.devguru.driver.SamsungMTP (1.2.57 - SDK 10.5) [Click for support]

[not loaded] com.devguru.driver.SamsungSerial (1.2.57 - SDK 10.6) [Click for support]


Problem System Launch Daemons: ℹ️

[failed] com.apple.wdhelper.plist


Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[not loaded] com.teamviewer.teamviewer.plist [Click for support]

[running] com.wacom.wacomtablet.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[loaded] com.barebones.authd.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[not loaded] com.teamviewer.teamviewer_service.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]


User Login Items: ℹ️

Canon IJ Network Scanner Selector2 Application Hidden (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)

KiesAgent UNKNOWN (missing value)

KiesViaWiFiAgent UNKNOWN (missing value)

Music Manager UNKNOWN (missing value)

Music Manager Application Hidden (/Users/[redacted]/Library/PreferencePanes/MusicManager.prefPane/Contents/Helpe rs/MusicManagerHelper.app)


Internet Plug-ins: ℹ️

WacomNetscape: Version: 1.1.0-5 [Click for support]

Unity Web Player: Version: UnityPlayer version 3.4.2f3 - SDK 10.5 [Click for support]

Default Browser: Version: 537 - SDK 10.9

npCricut: Version: Cricut_x86_64 1.000 - SDK 10.9 [Click for support]

WacomSafari: Version: 1.1.0-5 [Click for support]

Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Click for support]

CANONiMAGEGATEWAYDL: Version: 3.0.0.2 [Click for support]

EPPEX Plugin: Version: 3.0.5.0 [Click for support]

JavaAppletPlugin: Version: Java 7 Update 21 Check version


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

MusicManager [Click for support]

WacomTablet [Click for support]


Time Machine: ℹ️

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 147.27 GB

Destinations:

Time Machine backups [Local]

Total size: 1.50 TB

Total number of backups: 56

Oldest backup: 2014-11-05 01:20:12 +0000

Last backup: 2015-03-24 18:27:40 +0000

Size of backup disk: Adequate

Backup size 1.50 TB > (Disk used 147.27 GB X 3)


Top Processes by CPU: ℹ️

2% mds

2% WindowServer

1% WacomTabletDriver

0% ps

0% AppleSpell


Top Processes by Memory: ℹ️

94 MB Finder

77 MB com.apple.IconServicesAgent

69 MB ocspd

34 MB AdwareMedic

30 MB mds_stores


Virtual Memory Information: ℹ️

1.46 GB Free RAM

706 MB Active RAM

505 MB Inactive RAM

1.07 GB Wired RAM

24.69 GB Page-ins

9.55 GB Page-outs


Diagnostics Information: ℹ️

Mar 24, 2015, 02:08:46 PM /Library/Logs/DiagnosticReports/Adobe InDesign CS6_2015-03-24-140846_[redacted].hang

Mar 24, 2015, 02:08:46 PM /Library/Logs/DiagnosticReports/iTunes_2015-03-24-140846_[redacted].hang

Mar 23, 2015, 09:12:02 AM /Library/Logs/DiagnosticReports/Google Chrome_2015-03-23-091202_[redacted].hang

Mac says Physical memory is 4gb, virtual memory is 3.98gb. Do I need more RAM?

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