crashing and will not load up

Question

kf4kdp Author

Level 1

4 points

crashing and will not load up

I have restarted my computer twice and renown loaded iTunes and it still crashes.

Mac Pro, Mac OS X (10.7.2)

Posted on Mar 24, 2015 1:12 PM

Reply

Answer 1

Linc Davis

Level 10

209,535 points

Mar 24, 2015 2:26 PM in response to kf4kdp

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Step 1

For this step, the title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)

Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

Step 2

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

Reply

Answer 2

kf4kdp Author

Level 1

4 points

Mar 25, 2015 12:32 PM in response to Linc Davis

3/24/15 4:32:43.935 PM iTunes[3823]: ApplePushService: APSConnection being used without a delegate queue

3/24/15 4:54:29.072 PM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.3988) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

3/24/15 4:54:29.073 PM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.3988) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

3/25/15 2:23:15.975 PM storeaccountd[298]: ADI: {

"Cache-Control" = "no-transform, max-age=14208";

Connection = "keep-alive";

"Content-Encoding" = gzip;

"Content-Length" = 21015;

"Content-Type" = "text/xml; charset=UTF-8";

Date = "Wed, 25 Mar 2015 18:23:15 GMT";

"Last-Modified" = "Wed, 25 Mar 2015 16:40:56 GMT";

Server = "ATS/4.1.0";

"Strict-Transport-Security" = "max-age=31536000";

Vary = "Accept-Encoding, X-Apple-Store-Front, Cookie, User-Agent";

"X-Apple-ATS-Cache-Key" = "/init.itunes.apple.com/80/WebObjects/MZInit.woa/wa/initiateSession/MacAppStore /2.0%20/143441-1/13%20ab:DCT0/https/TrPod=7/itspod=9?ix=5";

"X-Apple-Partner" = "origin.0";

"apple-timing-app" = "28 ms";

"x-apple-aka-ttl" = "Generated Wed Mar 25 09:40:56 PDT 2015, Expires Wed Mar 25 15:20:56 PDT 2015, TTL 20400s";

"x-apple-application-instance" = 36406;

"x-apple-application-site" = ST11;

"x-apple-jingle-correlation-key" = W5HRNAMC6CEP5EIQ6T24QSFFIM;

"x-apple-max-age" = 14400;

"x-apple-orig-url" = "https://init.itunes.apple.com/WebObjects/MZInit.woa/wa/initiateSession?ix=5&user AgentCacheKey=MacAppStore%2f2.0%20";

"x-apple-request-store-front" = "143441-1,13 ab:DCT0";

"x-apple-translated-wo-url" = "/WebObjects/MZInit.woa/wa/initiateSession?ix=5&userAgentCacheKey=MacAppStore%2 f2.0%20";

"x-webobjects-loadaverage" = 0;

}

3/25/15 2:23:18.443 PM storeaccountd[298]: ADI: {

"Cache-Control" = "private, no-cache, no-store, no-transform, must-revalidate, max-age=0";

"Content-Encoding" = gzip;

"Content-Length" = 7604;

"Content-Type" = "text/xml; charset=UTF-8";

Date = "Wed, 25 Mar 2015 18:23:18 GMT";

Expires = "Wed, 25 Mar 2015 18:23:18 GMT";

"Set-Cookie" = "mz_at_ssl-1356961397=AwUAAAIBAABOIAAAAABVEv0WLvyUhDTi86i0S/Ik6TSn370mfYE=; version=\"1\"; expires=Fri, 24-Mar-2017 18:23:18 GMT; path=/; domain=.apple.com; secure, mz_at_mau-1356961397=AwIAAAIBAABOIAAAAABVEv0WQ1l2l3kf7uxpAAC9mlnvqI2zuZk=; version=\"1\"; expires=Mon, 21-Sep-2015 18:23:18 GMT; path=/; domain=.apple.com, itspod=9; version=\"1\"; expires=Sat, 25-Apr-2015 18:23:18 GMT; path=/; domain=.apple.com";

"Strict-Transport-Security" = "max-age=31536000";

"apple-timing-app" = "195 ms";

"edge-control" = "no-store, cache-maxage=0";

itspod = 9;

pod = 9;

"x-apple-application-instance" = 92251;

"x-apple-application-site" = ST11;

"x-apple-asset-version" = 0;

"x-apple-date-generated" = "Wed, 25 Mar 2015 18:23:18 GMT";

"x-apple-jingle-correlation-key" = AMLXUU5YEEWH267JFGFAQ73EKU;

"x-apple-lokamai-no-cache" = true;

"x-apple-orig-url" = "https://p9-buy.itunes.apple.com/WebObjects/MZBuy.woa/wa/buyProduct?guid=AC87A32B CFC5&is-background=1";

"x-apple-request-store-front" = "143441-1,13 ab:DCT0";

"x-apple-translated-wo-url" = "/WebObjects/MZBuy.woa/wa/buyProduct?guid=AC87A32BCFC5&is-background=1";

"x-frame-options" = SAMEORIGIN;

"x-webobjects-loadaverage" = 0;

}

3/25/15 2:23:18.558 PM storeaccountd[298]: ADI: {

"Cache-Control" = "no-transform, max-age=14205";

Connection = "keep-alive";

"Content-Encoding" = gzip;

"Content-Length" = 21015;

"Content-Type" = "text/xml; charset=UTF-8";

Date = "Wed, 25 Mar 2015 18:23:18 GMT";

"Last-Modified" = "Wed, 25 Mar 2015 16:40:56 GMT";

Server = "ATS/4.1.0";

"Strict-Transport-Security" = "max-age=31536000";

Vary = "Accept-Encoding, X-Apple-Store-Front, Cookie, User-Agent";

"X-Apple-ATS-Cache-Key" = "/init.itunes.apple.com/80/WebObjects/MZInit.woa/wa/initiateSession/MacAppStore /2.0%20/143441-1/13%20ab:DCT0/https/TrPod=7/itspod=9?ix=5";

"X-Apple-Partner" = "origin.0";

"apple-timing-app" = "28 ms";

"x-apple-aka-ttl" = "Generated Wed Mar 25 09:40:56 PDT 2015, Expires Wed Mar 25 15:20:56 PDT 2015, TTL 20400s";

"x-apple-application-instance" = 36406;

"x-apple-application-site" = ST11;

"x-apple-jingle-correlation-key" = W5HRNAMC6CEP5EIQ6T24QSFFIM;

"x-apple-max-age" = 14400;

"x-apple-orig-url" = "https://init.itunes.apple.com/WebObjects/MZInit.woa/wa/initiateSession?ix=5&user AgentCacheKey=MacAppStore%2f2.0%20";

"x-apple-request-store-front" = "143441-1,13 ab:DCT0";

"x-apple-translated-wo-url" = "/WebObjects/MZInit.woa/wa/initiateSession?ix=5&userAgentCacheKey=MacAppStore%2 f2.0%20";

"x-webobjects-loadaverage" = 0;

}

3/25/15 2:23:22.977 PM storeaccountd[298]: ADI: {

"Cache-Control" = "no-transform, max-age=14201";

Connection = "keep-alive";

"Content-Encoding" = gzip;

"Content-Length" = 21015;

"Content-Type" = "text/xml; charset=UTF-8";

Date = "Wed, 25 Mar 2015 18:23:22 GMT";

"Last-Modified" = "Wed, 25 Mar 2015 16:40:56 GMT";

Server = "ATS/4.1.0";

"Strict-Transport-Security" = "max-age=31536000";

Vary = "Accept-Encoding, X-Apple-Store-Front, Cookie, User-Agent";

"X-Apple-ATS-Cache-Key" = "/init.itunes.apple.com/80/WebObjects/MZInit.woa/wa/initiateSession/MacAppStore /2.0%20/143441-1/13%20ab:DCT0/https/TrPod=7/itspod=9?ix=5";

"X-Apple-Partner" = "origin.0";

"apple-timing-app" = "28 ms";

"x-apple-aka-ttl" = "Generated Wed Mar 25 09:40:56 PDT 2015, Expires Wed Mar 25 15:20:56 PDT 2015, TTL 20400s";

"x-apple-application-instance" = 36406;

"x-apple-application-site" = ST11;

"x-apple-jingle-correlation-key" = W5HRNAMC6CEP5EIQ6T24QSFFIM;

"x-apple-max-age" = 14400;

"x-apple-orig-url" = "https://init.itunes.apple.com/WebObjects/MZInit.woa/wa/initiateSession?ix=5&user AgentCacheKey=MacAppStore%2f2.0%20";

"x-apple-request-store-front" = "143441-1,13 ab:DCT0";

"x-apple-translated-wo-url" = "/WebObjects/MZInit.woa/wa/initiateSession?ix=5&userAgentCacheKey=MacAppStore%2 f2.0%20";

"x-webobjects-loadaverage" = 0;

}

3/25/15 2:42:34.147 PM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.5236) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

3/25/15 2:42:34.149 PM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.5236) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

3/25/15 2:52:49.424 PM SubmitDiagInfo[352]: Submitted problem report file:///Users/kf4kdp/Library/Logs/DiagnosticReports/iTunes_2015-03-24-154526-1_ Dave-Huffmans-MacBook-Pro.crash

Process: iTunes [893]

Path: /Applications/iTunes.app/Contents/MacOS/iTunes

Identifier: com.apple.iTunes

Build Info: iTunes-1200012001000050~1

Responsible: iTunes [893]

Thread 0:: iTunes main Dispatch queue: com.apple.main-thread

1 com.apple.iTunes 0x00000001080047d1 0x10733f000 + 13391825

2 com.apple.iTunes 0x0000000108004193 0x10733f000 + 13390227

3 com.apple.iTunes 0x0000000107ff2567 0x10733f000 + 13317479

4 com.apple.iTunes 0x0000000107ff2742 0x10733f000 + 13317954

5 com.apple.iTunes 0x00000001078b48a7 0x10733f000 + 5724327

6 com.apple.iTunes 0x0000000107c74c03 0x10733f000 + 9657347

7 com.apple.iTunes 0x0000000107c67cdf 0x10733f000 + 9604319

8 com.apple.iTunes 0x0000000107c6894d 0x10733f000 + 9607501

9 com.apple.iTunes 0x0000000107c6b83f 0x10733f000 + 9619519

10 com.apple.iTunes 0x0000000107c7261c 0x10733f000 + 9647644

11 com.apple.iTunes 0x0000000107d98f2d 0x10733f000 + 10854189

12 com.apple.iTunes 0x0000000107d94a5d 0x10733f000 + 10836573

13 com.apple.iTunes 0x0000000107d968c2 0x10733f000 + 10844354

14 com.apple.iTunes 0x000000010809a799 0x10733f000 + 14006169

15 com.apple.iTunes 0x000000010809a724 0x10733f000 + 14006052

16 com.apple.iTunes 0x0000000107587b07 0x10733f000 + 2394887

17 com.apple.iTunes 0x000000010758993d 0x10733f000 + 2402621

18 com.apple.iTunes 0x00000001080ff183 0x10733f000 + 14418307

19 com.apple.iTunes 0x000000010809e965 0x10733f000 + 14023013

20 com.apple.iTunes 0x0000000107a2305a 0x10733f000 + 7225434

21 com.apple.iTunes 0x0000000107a22f06 0x10733f000 + 7225094

22 com.apple.iTunes 0x0000000107a22745 0x10733f000 + 7223109

23 com.apple.iTunes 0x0000000107a21c1f 0x10733f000 + 7220255

24 com.apple.iTunes 0x0000000107a23ea7 0x10733f000 + 7229095

25 com.apple.iTunes 0x0000000107a216ee 0x10733f000 + 7218926

26 com.apple.iTunes 0x0000000107a16476 0x10733f000 + 7173238

27 com.apple.iTunes 0x0000000107a15bf9 0x10733f000 + 7171065

28 com.apple.iTunes 0x0000000107a0be71 0x10733f000 + 7130737

29 com.apple.iTunes 0x0000000107ba2bd4 0x10733f000 + 8797140

30 com.apple.iTunes 0x0000000107ba3794 0x10733f000 + 8800148

31 com.apple.iTunes 0x0000000107ba385a 0x10733f000 + 8800346

42 com.apple.iTunes 0x0000000107af26a6 0x10733f000 + 8074918

43 com.apple.iTunes 0x0000000107341934 0x10733f000 + 10548

19 com.apple.iTunes 0x00000001080442a4 0x10733f000 + 13652644

20 com.apple.iTunes 0x000000010804489a 0x10733f000 + 13654170

1 com.apple.iTunes 0x0000000108004811 0x10733f000 + 13391889

2 com.apple.iTunes 0x00000001074830cc 0x10733f000 + 1327308

3 com.apple.iTunes 0x0000000107483ebc 0x10733f000 + 1330876

4 com.apple.iTunes 0x000000010804489a 0x10733f000 + 13654170

6 com.apple.iTunes 0x000000010757ec25 0x10733f000 + 2358309

7 com.apple.iTunes 0x000000010804489a 0x10733f000 + 13654170

1 com.apple.iTunes 0x00000001080047d1 0x10733f000 + 13391825

2 com.apple.iTunes 0x0000000108004193 0x10733f000 + 13390227

3 com.apple.iTunes 0x000000010811e7ee 0x10733f000 + 14546926

4 com.apple.iTunes 0x000000010811d4cb 0x10733f000 + 14542027

5 com.apple.iTunes 0x000000010804489a 0x10733f000 + 13654170

2 com.apple.iTunes 0x000000010790f960 0x10733f000 + 6097248

1 com.apple.iTunes 0x0000000107f6e831 0x10733f000 + 12777521

2 com.apple.iTunes 0x0000000107f6e774 0x10733f000 + 12777332

3 com.apple.iTunes 0x000000010804489a 0x10733f000 + 13654170

1 com.apple.iTunes 0x0000000107f6e831 0x10733f000 + 12777521

2 com.apple.iTunes 0x0000000107f6e774 0x10733f000 + 12777332

3 com.apple.iTunes 0x000000010804489a 0x10733f000 + 13654170

6 com.apple.iTunes 0x00000001080442a4 0x10733f000 + 13652644