App Store error

Question

Level 1

4 points

App Store error

When I try to update software by launching App Store, I get an error message: "Se ha producido un error. No se pueden cargar los datos del servidor de actualizaciones de software de Apple". I guess the following translation: "An error has occurred. Can't connect to the Apple Software Update server". No update.

I have Yosemite 10.10.2 (the same error occurred on 10.10.1). Here the log when I tried to update:

24/3/15 21:03:20,560 locationd[19148]: Error reading file /var/folders/zz/zyxvpxvq6csfxvn_n00000sm00006d/C/cache.plist: Error Domain=NSCocoaErrorDomain Code=257 "The file “cache.plist” couldn’t be opened because you don’t have permission to view it." UserInfo=0x7f7f9a60d890 {NSFilePath=/var/folders/zz/zyxvpxvq6csfxvn_n00000sm00006d/C/cache.plist, NSUnderlyingError=0x7f7f9a60a6a0 "The operation couldn’t be completed. Permission denied"}

24/3/15 21:03:20,561 locationd[19148]: Logging binary sensor data to /var/folders/zz/zyxvpxvq6csfxvn_n00000sm00006d/C/locationdSensors.bin

24/3/15 21:03:20,569 locationd[19148]: Error reading file /var/folders/zz/zyxvpxvq6csfxvn_n00000sm00006d/C/stats.plist: Error Domain=NSCocoaErrorDomain Code=257 "The file “stats.plist” couldn’t be opened because you don’t have permission to view it." UserInfo=0x7f7f9a413960 {NSFilePath=/var/folders/zz/zyxvpxvq6csfxvn_n00000sm00006d/C/stats.plist, NSUnderlyingError=0x7f7f9a413310 "The operation couldn’t be completed. Permission denied"}

24/3/15 21:03:20,576 locationd[19148]: Could not open database /var/folders/zz/zyxvpxvq6csfxvn_n00000sm00006d/C/consolidated.db, error code = 14

24/3/15 21:03:20,848 com.apple.xpc.launchd[1]: (com.apple.locationd[19148]) Service exited due to signal: Segmentation fault: 11

24/3/15 21:03:20,848 com.apple.xpc.launchd[1]: (com.apple.locationd) Service only ran for 0 seconds. Pushing respawn out by 3 seconds.

24/3/15 21:03:20,860 ReportCrash[19139]: Saved crash report for locationd[19148] version 1615.21.1 to /Library/Logs/DiagnosticReports/locationd_2015-03-24-210320_Macintosh.crash

24/3/15 21:03:20,000 kernel[0]: BUG in process suhelperd[162]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

24/3/15 21:03:23,880 locationd[19149]: Error reading file /var/folders/zz/zyxvpxvq6csfxvn_n00000sm00006d/C/cache.plist: Error Domain=NSCocoaErrorDomain Code=257 "The file “cache.plist” couldn’t be opened because you don’t have permission to view it." UserInfo=0x7fed43f04080 {NSFilePath=/var/folders/zz/zyxvpxvq6csfxvn_n00000sm00006d/C/cache.plist, NSUnderlyingError=0x7fed43f00e00 "The operation couldn’t be completed. Permission denied"}

24/3/15 21:03:23,881 locationd[19149]: Logging binary sensor data to /var/folders/zz/zyxvpxvq6csfxvn_n00000sm00006d/C/locationdSensors.bin

24/3/15 21:03:23,889 locationd[19149]: Error reading file /var/folders/zz/zyxvpxvq6csfxvn_n00000sm00006d/C/stats.plist: Error Domain=NSCocoaErrorDomain Code=257 "The file “stats.plist” couldn’t be opened because you don’t have permission to view it." UserInfo=0x7fed43c93990 {NSFilePath=/var/folders/zz/zyxvpxvq6csfxvn_n00000sm00006d/C/stats.plist, NSUnderlyingError=0x7fed43c933e0 "The operation couldn’t be completed. Permission denied"}

24/3/15 21:03:23,898 locationd[19149]: Could not open database /var/folders/zz/zyxvpxvq6csfxvn_n00000sm00006d/C/consolidated.db, error code = 14

24/3/15 21:03:24,058 AssetCacheLocatorService[19150]: failed to create sandbox cache directory: Permission denied

24/3/15 21:03:24,142 com.apple.xpc.launchd[1]: (com.apple.AssetCacheLocatorService[19150]) Service exited with abnormal code: 1

24/3/15 21:03:24,142 com.apple.xpc.launchd[1]: (com.apple.AssetCacheLocatorService) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

24/3/15 21:03:24,146 sandboxd[11619]: ([19150]) AssetCacheLocato(19150) deny ipc-posix-shm-read-data /tmp/com.apple.csseed.83

24/3/15 21:03:24,171 com.apple.xpc.launchd[1]: (com.apple.locationd[19149]) Service exited due to signal: Segmentation fault: 11

24/3/15 21:03:24,171 com.apple.xpc.launchd[1]: (com.apple.locationd) Service only ran for 0 seconds. Pushing respawn out by 3 seconds.

24/3/15 21:03:24,184 ReportCrash[19139]: Saved crash report for locationd[19149] version 1615.21.1 to /Library/Logs/DiagnosticReports/locationd_2015-03-24-210324_Macintosh.crash

Thanks in advance.

iMac, OS X Yosemite (10.10.2)

Posted on Mar 24, 2015 1:11 PM

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Answer 1

Best reply

Linc Davis

Level 10

209,547 points

Mar 24, 2015 2:31 PM in response to txerrenak

Back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

/var/folders/zz

Right-click or control-click the highlighted line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Reply

Answer 2

txerrenak Author

Level 1

4 points

Mar 24, 2015 3:11 PM in response to Linc Davis

Really marvellous! A lot of thanks, Linc. Problem solved. I spent two tweeks looking into the messages from here and elsewhere. You're a wise man. Thank you very very much. I'm happy.

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Answer 3

Aug 4, 2015 4:23 PM in response to Linc Davis

Thank you very much. This works for me as well. I spent at least 2 days to find the solutions for my problem :-(. And at the end your hint was my salvation.

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