HT204267: If your Mac won't turn on

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sassybiz

Q: My MacBook Pro won't start up.

  1. I have power.
  2. it makes the correct sound when I press the start button
  3. the white light on the front lights up when i close the lid
  4. the screen remains black

 

Yesterday I updated software via iTunes - Yosemite + one other item I can't recall now (was rushing so just clicked update all)

Went on with my work for an hour then shut down (Mail wouldn't close so I closed it manually but this occurs occasionally anyway & no probs previously)

SHutdown after closing Mail went as normal.

This morning PHHFFFTTT! Can't turn it on!

 

ALSO cannot find usual items received with my purchase  - have every other thing I've ever bought from Apple but not for this item! ;(((

 

Have booked a Support call just now but that's at 6.30pm tonight - I URGENTLY need to access my laptop so am hoping someone can help me with this issue.

Posted on Mar 24, 2015 2:58 PM

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Q: My MacBook Pro won't start up.

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